Formulations

Question 1

Define “managing delicacy”

Answer 1

“… the delicate and notorious character of an event is constituted by the vary act of talking about it cautiously and discreetly” (Bergmann, 1992: 154)

taking your clothes off, AIDS clinic, telling bad news

Question 2

Dispreferred turns

Answer 2

Marked by pausing, reformulations, fillers, disfluency

Bad news is dispreffered – the news is often delivered last

Question 3

Silverman’s 5 points (1994)

Answer 3

1. The use of “expressive caution” to mark potentially delicate objects, i.e. they delay their delivery, engage in various speech perturbations, and use elaborations and story prefaces to mark and manage delicate items
2. Patients produce a minimal amount of potentially delicate items as a first turn after a question, leaving it up to the recipient to decide whether to treat it as a gloss which needs unpacking
3. Councillors provide a favourable environment for disclosing delicate information by using perspective display sequences, downgrading, ambiguous and indirect questions, and prospective and retrospective justifications for questions and requests for specifications
4. [PUT THE REST IN]
5. [PUT THE REST IN]

Question 4

Perspective Display Sequences

Answer 4

You are getting the recipient to give their opinion/commit and you can then modify your views around this to produce your own assessment (agreement or disagreement)

Q – A: what do you think of the Royal family?

A – B: Great/Terrible

Question 5

Formulations in contested evidence

Answer 5

“I don’t remember” – displays that these were details she was not aware o

Question 6

What is recipient design?

Answer 6

We design our turns for the one person we are responding to. Difficulties arise when there is more than one person

Question 7

What are the two forms of request?

Answer 7

Entitlement = requires more effort, something you are entitled to

Contingency = how easy is it? E.g. switching the light of