FRHD*3400 Chapter 3: Basic Listening Skills

Question 1

What is active listening?

Answer 1

The counsellor’s efforts to be attentive and convey that attentiveness to the client

Question 2

Is active listening relational or instrumental?

Answer 2

Relational

Question 3

Why is active listening important in one’s personal life?

Answer 3

Promotes personal growth and learning

Question 4

Why is active listening important in personal relationships?

Answer 4

It fosters understanding, connection, trust, and safety

Question 5

Why is active listening important in the workplace?

Answer 5

It facilitates effective teamwork, leadership, and collaboration

Question 6

Why is active listening important in conflict resolution?

Answer 6

It helps de-escalate conflict, problem solve, and resolve disagreements

Question 7

Why is active listening important in counselling?

Answer 7

It helps develop a relationship and make real contact with the client

Question 8

T or F: Attending/active listening can only be conveyed verbally.

Answer 8

False. It can be conveyed verbally or non-verbally.

Question 9

What is the main difference between hearing and listening?

Answer 9

• Hearing is automatic and unintentional
• Listening is focused and purposeful

Question 10

What are the four key dimensions of attending behaviour?

Answer 10

• Visual/eye contact
• Vocal qualities/paraverbal communication
• Verbal tracking
• Body language
  (The three V’s +B)

Question 11

How do clients’ eye contact tend to change when thinking about complex issues and discussing distressing topics?

Answer 11

They tend to look away

Question 12

T or F: It may be wise to avoid direct and solid eye contact when the client is uncomfortable.

Answer 12

True

Question 13

Among which culture is direct eye contact considered a sign of interest, with more eye contact while listening and less while talking

Answer 13

European-North American middle-class culture

Question 14

Which culture demonstrates more eye contact while talking and less while listening (opposite to European-North Americans)?

Answer 14

Some traditional African American cultures

Question 15

Among which two cultural groups is eye contact by the young considered is a sign of disrespect?

Answer 15

Some traditional Indigenous American and Latinx groups

Question 16

What does vocal quality/ paraverbal communication refer to?

Answer 16

Vocal tone and speech rate, which should be appropriate to the client and the situation

Question 17

What is verbal underlining?

Answer 17

Giving louder volume and increased vocal emphasis to certain words and phrases

Question 18

Awareness of your voice and observation of the changes in others’ vocal qualities will enhance which skill?

Answer 18

Attending skills

Question 19

Speech hesitations and breaks, and the timing of vocal changes, can signal what?

Answer 19

Distress, anxiety, or discomfort

Question 20

What does verbal tracking refer to?

Answer 20

Refers to effectively following the client’s story

Question 21

What does verbal tracking encourage?

Answer 21

Encourages full elaboration of the client’s narrative

Question 22

Which dimension of attending behaviour involves staying with the client’s subject?

Answer 22

Verbal tracking

Question 23

In which cultures might direct verbal tracking be considered rude and intrusive?

Answer 23

Some Asian cultures

Question 24

Which dimension of attending behaviour refers to nonverbal communication via the movements, gestures, or postures of the body?

Answer 24

Body language

Question 25

What is movement synchrony?

Answer 25

Situations in which people who are communicating effectively “mirror” each other's body language

Question 26

What is movement complementarity?

Answer 26

Paired movements that are not identical but are still harmonious

Question 27

What does movement dissynchrony refer to?

Answer 27

Refers to a lack of harmony in movement between two people engaged in a conversation

Question 28

How does Carl Rogers define empathy?

Answer 28

"To sense the client's world as if it were your own"

Question 29

What is empathic understanding?

Answer 29

Understanding a client's key issues and saying them back accurately, without adding your own analysis or interpretation

Question 30

What is central to building the working alliance?

Answer 30

Empathy

Question 31

What are therapeutic relationship factors?

Answer 31

The common factors that explain 30% of client change

Question 32

What is the anticipated client response to empathy?

Answer 32

Clients will feel understood and engage more deeply in exploring their issues

Question 33

How is a counsellor's empathy best assessed?

Answer 33

By the clients' reaction to a statement and their ability to continue discussion in more depth

Question 34

What are three levels of empathy?

Answer 34

- Subtractive empathy - Basic/interchangeable empathy - Additive/positive empathy

Question 35

Which level of empathy involves giving less back to the client than what was originally stated, or distorting what the client said?

Answer 35

Subtractive empathy

Question 36

At which level of empathy are interviewer responses roughly interchangeable with those of the client?

Answer 36

Basic/interchangeable empathy

Question 37

What is the most common and important counsellor comment level?

Answer 37

Basic/interchangeable empathy

Question 38

At which level of empathy does the interviewer response add a link to something previously said or a frame of reference that offers a new perspective?

Answer 38

Additive/positive empathy

Question 39

Which level of empathy involves skilled and insightful attending that focuses on strengths and positives in the client?

Answer 39

Additive/positive empathy

Question 40

Which level of empathy leads to a "can do" rather than a "can't do" client attitude?

Answer 40

Additive/positive empathy

Question 41

Which two components can be vital to additive/positive empathy?

Answer 41

- Wellness - Positive asset search

Question 42

What does the actualizing tendency propose?

Answer 42

That people are innately motivated and have the inner resources to grow, realize their potential, and heal

Question 43

What is the most commonly used microskill?

Answer 43

Empathy