An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative, and incremental delivery and timeboxing; specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban
Agile
The sum of functional and emotional interactions with a service and service provider as perceived by a service consumer DevOps
Customer Experience
A technique whereby the outputs of one part of a system are used as inputs to the same part of the system
Feedback loop
A recommendation
- Applicable in all circumstances
- Unaffected by changes in goal, strategies or management structure
- Considered universal and lasting
Guiding Principle
Organizations should focus on value
- For itself
- Its customer
- Its stakeholders
This value may come in various forms:
- Revenue
- Customer loyalty
- Lower cost
- Growth Opportunities
What does value mean to the service consumer?
- Why are they using the service?
- What does the service enable them to do?
- How does the service help meet their goals?
- How do the service risks and costs affect the consumer?
Value comes in many forms
- Increased productivity
- Reduced Costs
- Reduced negative impact
- Competitive advantage
- Ability to exploit new markets
