Guiding Principles

Question 1

Which Guiding Principle Recommends Collecting Data Before Deciding What Can Be Reused?

Answer 1

Start Where You Are

Question 2

Name The 7 Guiding Principles

Answer 2

1. Focus On Value
2. Start Where You Are
3. Progress Iteratively With Feedback
4. Collaborate And Promote Visibility
5. Think And Work Holistically
6. Keep It Simple And Practical
7. Optimize And Automate

Question 3

Which Guiding Principle Describes The Importance Of Doing Something, Instead Of Spending A Long Time Analysing Different Options?

Answer 3

Progress Iteratively With Feedback

Question 4

Which Guiding Principle Recommends Assessing The Current State And Deciding What Can Be Reused?

Answer 4

Start Where You Are

Question 5

What Is The Starting Point For Optimization?

Answer 5

Understanding The Vision And Objectives Of The Organization.

Question 6

Which Guiding Principle Recommends Collecting Data Before Deciding What Can Be Re-Used?

Answer 6

Start Where You Are

Question 7

Which Guiding Principle Recommends Organizing Work Into Smaller, Manageable Sections That Can Be Executed And
Completed In A Timely Manner?

Answer 7

Progress Iteratively With Feedback

Question 8

Which Guiding Principle Has The Key Consideration Of “Start With A Complex Solution And Then Simplify”?

Answer 8

Keep It Simple And Practical

Question 9

What Should Be Done First When Applying The ‘Focus On Value’ Guiding Principle?

Answer 9

Determine Who The Service Consumer Is.

Question 10

You Should [X] And [X] Before Automation

Answer 10

Simplify And Optimize

Question 11

Which Guiding Principle Includes Understanding The Work In Progress, Identifying Bottlenects, And Uncovering Waste.

Answer 11

Collaborate And Promote Visibility

Question 12

Define Optimize

Answer 12

Use All Resources, Human Or Technology, To Their Maximum Potential Value.

Question 13

Which Guiding Principal Desribes Using The Minimum Number Of Steps Necessary To Accomplish The Objective?

Answer 13

Keep It Simple And Practical

Question 14

Which Guiding Principle Includes The Action To “Do Something”?

Answer 14

Progress Iteratively With Feedback

Question 15

[X] Should Support But Not Replace What Is Observed.

Which Guiding Principal Does This Apply To?

Answer 15

Data/Measurement

Start Where You Are

Question 16

Which Guiding Principle Suggests The Assessment Of Existing Processes And Resources When Initiating A New Service?

Answer 16

Start Where You Are

Question 17

Which Guiding Principle Has The Most Emphasis On Customer Loyalty?

Answer 17

Focus On Value

Question 18

Which Guiding Principle Emphasizes Working Together And Keeping People Informed?

Answer 18

Collaborate And Promote Visibility

Question 19

Which TWO statements about the guiding principles are correct:

1. The guiding principles support continual improvement.
2. Each guiding principle applies to a selection of the available stakeholder groups.
3. Organizations Should decide which one of the guiding principles is relevant to them.
4. Organizations should consider how the guiding principles interact with each other.

Answer 19

1. The guiding principles support continual improvement
2. Organizations should consider how the guiding principles interact with each other

Question 20

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

Answer 20

Collaborate and Promote Visibility

Question 21

Which guiding principle says that services and processes should NOT provide a solution for every exception?

Answer 21

Keep It Simple and Practical

Question 22

Which principle concentrates on service consumers?

Answer 22

Focus on Value

Question 23

What must always be done before an activity is automated?

Answer 23

Check that the activity has already been optimized

Question 24

Which guiding principle ensures all activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.

Answer 24

Focus On Value

Question 25

Define Guiding Principle

Answer 25

A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

Question 26

Which guiding principle is this: Do not start from scratch and build something new without *considering* what is already available to be leveraged.

Answer 26

Start Where You Are

Question 27

Which guiding principle suggests **the current state should be investigated and observed directly** to ensure it is understood.

Answer 27

Start Where You Are

Question 28

"Do not attempt to do everything at once." is part of which guiding principle?

Answer 28

Progress Iteratively with Feedback

Question 29

"When initiatives involved the right people in the correct roles, efforts benefit from better buy-in, more relevance, and increased likelihood of long-term success." describes which guiding principle?

Answer 29

Collaborate and Promote Visibility

Question 30

Which Guiding Principle Includes "No service, practice, process, department, or supplier stands alone. " ?

Answer 30

Think and Work Holistically

Question 31

Which guiding principle contains "The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts."

Answer 31

Think and Work Holistically

Question 32

Which guiding principle says: **If a process, service, action, or metric fails to provide value or produce a useful outcome, eliminate it.**

Answer 32

Keep It Simple and Practical

Question 33

Always use [?] thinking to product practical solutions that deliver results. Fill in the blank and name the guiding principle.

Answer 33

Outcome-Based Keep it Simple and Practical

Question 34

"Use The Four Dimensions Of Service Management To Ensure The Coordination Of All Aspects Of An Improvment Initiative" Is A Recommendation Of Which Guiding Principle?

Answer 34

Think and Work Holistically