1
Q
Greeter Role
A
Always on Sets the tone of guest experience Big smile and warm welcome! Puts guest on the waitlist if there is one Enthusiasm
2
Q
Organzier
A
“Quarterback of the team”
Plan the seating of guests based on table availability, number in party, when the last time the server was sat, and hand off the guest to the seater.
3
Q
Seaters
A
Walks the guest to their table, setting pace for flow of room
Chat with them while walking to the table
Develop relationship
Introduce server and daily food features/events
4
Q
Director
A
Only on busy shifts
Helps to say hello to each guest as they arrive, and directing them to the right place.
No guest get’s lost
5
Q
Steps of Service
A
- 30-SECOND GREETING
- INTRODUCTION
- COASTERS
- Q WATER
- DAILY FEATURE
- BEER RECOMMENDATIONS/SAMPLES
- TAKING THE DRINK ORDER
- 3-MINUTE DRINK TIMES
- ALWAYS USE A TRAY
- GUIDE THE GUEST THROUGH THE MENU
- TAKING THE FOOD ORDER (WRITE, REPEAT, REMOVE, REVIEW)
- PRESET TABLE
- NEVER AN EMPTY GLASS
- COORDINATION TIME = COOKING TIME
- TWO-POINT ENHANCEMENTS
- QUALITY CHECK
- TABLE MAINTENANCE
- PERSONAL DESSERT RECOMMENDATION
- PRESET AGAIN IF NECESSARY
- QUICK BILL
- UPCOMING EVENT
- SAY GOODBYE AND INVITE THE GUESTS BACK!
