Hotel Terms

Question 1

used when a charge or credit needs to be “sent” elsewhere within the guest ledger.
Example: Guest w/LOA ( Letter of Authorization)
LPO ( Letter of Payment Order)

Answer 1

Accounting Transfer

Question 2

Goods and services given to the guest without any charge (e.g. soap, stationeries, shoes-shine, mending/restoring)

Answer 2

Amenities

Question 3

Changes made of records concerning his stay.

Answer 3

Amendments

Question 4

Charges for room and all meals

Answer 4

. American Plan-

Question 5

Compilation of all expected guests for the day. Includes guest’s name, room rate, room type & trace (e.g. history, VIP and guest request.

Answer 5

Arrival List