8 founding values
- Our brand is the most important thing we own
- Customer service is our way of life
- Personal Honesty & Intergrity are the foundation of our success
- Enterprise is a fun and friendly place to work where teamwork rules
- We work hard and reward hard work
- Great things happen when we listen to our customers and our employees.
- We strengthen our communities one neighborhood at a time
- Our doors are always open
Name the founding value that each phrase describes:
- We do business every day as if our success depends on our company’s good name
- Customers seek out and stay with our brands because we truly believe in and deliver on complete customer satisfaction every day
- We build loyal, long-term relationships with our customers and neighbors by treating them fairly, meeting their needs and earning their trust
- We are known for our enthusiasm, high energy, healthy competitive drive, and team spirit.
- Our business model provides a solid foundation in business operations. We are a great fit for career minded individuals who take ownership of and responsibility for their goals and aspirations
- We understand that an open and respectful exchange of ideas is critical to maintaining our high standards for service and personal success
- We purchase vehicles locally, generate tax dollars through sales and employments, owe our success to the support and goodwill of customers
- Our commitment to be an inclusive company that extends to every employee, customer, and business partner. We want to nurture a business environment that is responsive to all.
- Our brand is the most valuable thing we own
- Customer satisfaction is our way of life
- Personal honesty and integrity are the foundation of our success
- Enterprise is a fun and friendly place to work where teamwork rules
- We work hard and reward hard work
- Great things happen when we listen to our customers and each other
- We strengthen our communities, one neighborhood at a time
- Our doors are always open
What are the 6 cultural compass points of the mission statement?
- Operations
- it is only by being a well managed, growing business that were able to do all that society expects of us and what we expect of ourselves. From creating jobs to investing in communities. We evaluate the performance of our operating groups based in large part on how their operations maintain the balance. - Diversity and inclusion
Diversity: many qualities and characteristics that make each individual unique.
Inclusion: understanding and embracing our differences that drive innovation, connects us more fully to our communities, and make our company a place that is welcoming to all. - Workplace quality
-providing an atmosphere that challenges all employees to do their best work, help them achieve successful careers, and support them in achieving a healthy work-life balance. Sustaining a strong workplace reputation is critical to our ability to retain and attract the best people. Helping our employees achieve higher satisfaction and engagement can lower absenteeism, increase productivity, and increase retention.
Example: work/life balance (48-49 hour work weeks), hour lunches, choice time and PTO - Business ethics
-Understanding, embracing, and displaying the highest standards of integrity in the day-to-day conduct of our business. Accepting our responsibilit, as a company and as individuals, to do what is right and maintain a highly ethical environment
Example: business ethics hot line and BEC as sources to report unethical behavior. - Public affairs and philanthropy
-integrate community relations, philanthropy and government relations to build and strengthen strategic relationships with influential organizations, civic leaders and key public officials. These relationships are a way to build our business and our brand. By supporting causes that our employees, customers and partners believe in, we will strengthen those key relationships and grow our business.
Ex: we support united way and donate part of or paycheck to different organizations to help others
6. Environmental conservation
Gauged by four things:
A. Measurement
B. Cost reduction
C. Conservation
D. Compliance
-were commuted to understanding our environmental impact and we are adopting measures to reduce it while also positioning our company as responsible corporate citizens.
Example: tablets over paper contracts, C02 offset, hybrid vehicles, planting treesWhat are the three main points of the mission statement?
- Take care of our customers
- Take care of our employees
- Growth and profits will follow
What is the jack Taylor’s founding values award
Award given to gm of group a that displays the founding values throughout the fiscal year and is measured based on the 6 compass points
How do you win the jtfv award? What do they get
Exceptional operating performance
ESQI at or above Corp avg
Submit app on accomplishment during the past year based on the compass points
Panel of judges at Corp evaluates the applicants based on their performance in the areas of focus
They get a plaque at the gm meeting in the fall
$20,000 from enterprise foundation to spend on a community program of their choice
BUSINESS ETHIC COMMITTEE region A/group
Dobbins Megan tosh Nick dowen Dave Mehon John lamers
Group 15
Paula Keller HR generalist
Jeff Wilder GM
Mike Cullen VP of Finance
What is the purpose of the Business Ethics & compliance committee?
- To ensure our employees know and understand our core values
- Provide training to teach and develop our core values
- Act as a point of contract for employees to reach out to outside of their immediate chain of command to report unethical or illegal activity within the company.
- The committee can conduct a proper investigation and get a response to an any allegations of any reported unethical conduct
What’s the mission statement
Take care of our customers
Take care of our employees
Growth and profits will follow
What is quid pro quo
Doing something For somebody with the expectation of getting something in return
Four types of inappropriate behavior
Visual: sending inappropriate texts, emails, social media content, ect.
Physical: Groping, touching
Non verbal: Winking, Staring inappropriately
Verbal: cat-calling, offensive jokes, rude/vulgar comments
NVPP
Compensated vs non compensated time
Compensated: Mandatory time that you are paid for
Non compensated: Non mandatory time
MQI study
When should an employee clock in and out
Clock in for beginning of shift( when you actually get start working)
Clock out for hour lunch
Clock in from lunch
Clock out when work is done
Two ways to clock in and out
Kronos
Workforce/work brain
ETM?
Management cannot change timesheet without employees permission, if permission is granted you must email HR noting change with the employee CC’d on the email.
Benefits
Benefits are offered to employees who
- Full-time employees
- Part time employees who average 35 hours per week over the course of one year
- Part time employees who have been with the company for a long time who wish to elect benefits
Rental discounts
Rental employees, Parents, spouses and children:
50%-55% DW included contracts max 30 days cannot be upgraded, underage fee waived, additional driver fee waived,
Family: siblings, grand parents, cousins, aunts, uncles, first cousins, in-laws: 40-45% DW included contracts must be re-written every 30 days cannot be upgraded must pay underage driving fee, additional driver fee waived
Friends: 5% no DW included
What is our fraternization policy? Why is this policy in place?
Cannot date someone you work directly under. If you do, notify management and the proper people will be moved
- This policy is in place to ensure a comfortable and non-hostile work environment.
Employee referral program for group 15:
Referring an MT: You can potentially get a bonus of $1000.
- first $500 at point of hire
- Another $500 after 90 day probationary period
Referring a CSR/SA: ??
What have you done or what can you do to promote and sustain our diversity & inclusion efforts?
- I treat every employee I encounter with the same respect and understanding that I would want to receive from them regardless of race, personal beliefs, gender, sexual orientation, ect.
- As an employee at the airport, I work with many people who come from all walks of life. I find this experience to be extremely valuable in respect to gaining reinforcing my ability to find common ground with those who may have different beliefs/experiences than myself.
Why is professional dress important?
- We pride ourselves on maintaining a professional image, which separates us from our competitors and instills a higher level of trust from our customers
- It differentiates us and helps us provide exceptional customer service
- We want to have a unified appearance of our employees
Hiring policies and procedures
MT:
- 18 and older
- Bachelors Degree in any field of study from an accredited university
- valid drivers license
CSR/SA:
- 18 and older
- valid drivers license
What are the 8 employees can earn bonuses?
- ESQI bonus
- ESQi shout-out : $50 dollars
- Employee referral Mt:$1000 CSR/SA: $100
- Top sellers on matrix
- Finding a gun in a car: $100
- Car sale: $100
- Business Account lead: $100 for closed leads that spend $1000 or more in the 30/60/90 days ($300 potential)
Qualifications for Assistant Manager promotion
- Meets requirement review
- ARM recommendation
- Demonstrated marketing accomplishments / leadership
- Top half of sales Matrix for 3 out of 6 months (rolling avg)
How can a part time employee earn time off? How is it calculated?
- At least 1 year with the company
- Every 320 hours worked = 1 paid day off (8 hour day)
- Their time off (whether used as a half day or full day) is only used to replace a regular working day, not to be added to regularly scheduled work week as extra pay.
- Elligible part time employees can earn choice time at a rate of 1 hour for every 30 hours worked. Up to 5 choice time days may be carried over tot he following year.
