What is the first step in addressing HR issues in swift water rescue?
Outline the HR issue and the operational setting (swift water rescue).
What should you establish regarding your role in a leadership context?
Establish your leadership role and responsibilities.
What is a key aspect of leadership approach during conflict?
Stay composed and impartial.
How should a leader model behavior?
Model the behaviour you expect.
What should actions be grounded in?
Ground actions in the QFES Code of Conduct and fairness.
What is the first step in engaging and evaluating team members?
Speak individually with each person (listen, assess concerns).
What should you evaluate regarding the HR issue?
Evaluate how the issue might affect teamwork and safety.
What should be reinforced during professional addressing of issues?
Reinforce expectations and standards (respect, integrity, teamwork).
What should be set clear boundaries for?
Set clear boundaries for behaviour during deployment.
What is the goal of realigning and refocusing the team?
Bring them together, refocus on mission: community in need.
What should be allocated to support teamwork?
Allocate tasks to support teamwork and minimise tension.
What is important to maintain during deployment?
Maintain visibility, check in regularly.
How should a leader demonstrate leadership on deployment?
Demonstrate calm, fair leadership on deployment.
What should be documented after an incident?
Document what occurred and any corrective steps.
What processes should be used for documentation?
Use proper HR and reporting processes.
What is the purpose of a team debrief after deployment?
Hold a debrief focusing on teamwork, behaviour, and reflection.
What should be assessed after evaluating outcomes?
Refer through formal HR channels if needed.
What are the results of effective conflict leadership?
Safe, professional operation achieved.
Team stability restored. Demonstrated your ability to lead through conflict using process, fairness, and calm leadership.
C – Context & Conflict
• Outline the HR issue and the operational setting (swift water rescue).
• Establish your leadership role and responsibilities.
C – Context & Conflict
Two firefighters with ongoing HR conflict during a swift water deployment. I
was Team Leader responsible for team safety and conduct. Conflict risked
communication and cohesion in a high-pressure setting. Applied QFES Code
of Conduct – respect, integrity, teamwork, accountability.
– Leadership Approach
Led with calm, impartial leadership. Modelled the behaviour expected of
others. Stayed emotionally controlled and professional.
E – Engage & Evaluate
Spoke with each firefighter privately to listen and acknowledge concerns.
Evaluated how the issue could affect team performance and safety.
