Human Factors

Question 1

What does GRADE stand for?

Answer 1

Gather (as much information as you can)
Review (what info is relevant)
Analyse (weigh up info)
Decide (on best strat/solution)
Evaluate (is strat/solution effective? - do you need to change the plan?)

Question 2

What are the three levels of situational awareness?

Answer 2

Percieving (what is going on around you)
Understanding (implications of what you have recieved)
Anticipating (predicting what may happen next)

Question 3

What are two types of decision making?

Answer 3

1. Analytical
2. Intuitive

Question 4

What are the Z matrix priorties?

Answer 4

1. Important and Urgent
2. Important and Not Urgent
3. Not Important and Urgent
4. Not Important and Not Urgent

Question 5

Types of stress?

Answer 5

1. Acute (situational/inside job)
2. Chronic (long term/several underlying factors)

Question 6

4 pillars of wellbeing?

Answer 6

1. Mental
2. Emotional
3. Physical
4. Behavioral

Question 7

What are the Non-Technical Observable Skills?

Answer 7

1. Situational awareness
2. Workload management
3. Decision making
4. Teamwork
5. Commincation technique
6. Leadership and managerial skills

Question 8

Workplace stress management techniques?

Answer 8

1. STAR
2. ESMS (everyday stress management strategies)

Question 9

Types of SOP violations?

Answer 9

Error - slips, laspes and mistakes (unintentional, accidents more likely)
Violation (intentional, lack of understanding extent)

Question 10

4 levels of the Reason Model?

Answer 10

1. Organisational factors
2. Workplace/environment
3. Person (individual)/team
4. Absent/failed defences

Question 11

Define Just Culture?

Answer 11

Fair, consistent, aim of learning + improving safety

Question 12

Principles of a Just Culture?

Answer 12

1. Actively seek out risk (awareness before harm)
2. Support a learning culture (feel comfortable reporting)
3. Manage employee behaviour (clear boundaries and consistent disipline)
4. Focus on fixing system (rather than individuals, helps prevent accidents)

Question 13

3 types of accident causing behavior?

Answer 13

1. Human Error - Don’t choose to do
2. At Risk - Chose to do w/o recognising risk
3. Reckless - Continously choosing to regard risk w/o a good reason

Question 14

4 types of coms styles?

Answer 14

Good:
Own needs - Assertive
Others needs - Supportive
Bad:
Own needs - Aggressive
Others needs - Submissive

Question 15

RAISE stands for?

Answer 15

Relay info
Ask if aware (need clarification)
Indicate concern
Solution (offer solution)
Emergency language

R and A = Green/inquiry
I and S = Orange/concern
E = Red/emergency

Question 16

What is the Tuckman model and order?

Answer 16

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjorning

Question 17

What is leadership defined as?

Answer 17

1. Ability to influence others
2. Achieve objectives by setting direction