What is verbal communication?
The use of words to share information. This includes speaking, writing, sign language, and texting
What is nonverbal communication?
Communication without words—includes facial expressions, gestures, posture, eye contact, tone of voice, and body language.
Why is nonverbal communication important?
It often reveals true emotions and can support or contradict verbal messages. It helps build trust, express feelings, and understand others.
What is active listening?
Fully concentrating, understanding, and responding to what the other person is saying. It includes nodding, eye contact, and verbal affirmations like “I see,” or “Go on.”
What are the components of active listening?
Paying attention (no distractions)
Showing you’re listening (body language, small responses)
Giving feedback (paraphrasing, asking questions)
Deferring judgment (don’t interrupt)
Responding appropriately
What is feedback in communication?
A response given to the speaker that shows understanding, agreement, clarification, or reaction. Can be verbal or nonverbal.
Why is feedback important in communication?
It confirms if the message was received correctly, encourages interaction, and builds mutual understanding.
What are barriers to effective communication?
Anything that blocks or distorts the message. These include:
Physical (noise, distance)
Psychological (stress, emotions)
Semantic (confusing words)
Cultural (different meanings)
Perceptual (misinterpretation)
