Human Performance Limitations

Question 1

1. The primary cause of accidents.

a. Flight Crew
b. Airplane
c. Weather
d. Human Factors
e. Human Error

Answer 1

d. Human Factors

Question 2

2. It is the study of how humans think, how they solve problems and the way in which they process information. This knowledge can be critical to design equipment, software, and documentation.

a. Educational
b. Clinical Psychology
c. Cognitive Psychology
d. Medical Science

Answer 2

c. Cognitive Psychology

Question 3

3. Emotional factors, such as death or illness in the family, business worries, poor interpersonal relationships with family, co-workers, supervisors, and financial worries.

a. Stress
b. Fatigue
c. Distraction

Answer 3

a. Stress

Question 4

4. It is the study of how people learn. The excellent training programs are often resulting of this action.

a. Anthropometry
b. Educational Psychology
c. Medical Psychology
d. Clinic Psychology
e. None of the above

Answer 4

b. Educational Psychology

Question 5

5. Which of the following is NOT part of CRM’s three-pronged approach to ‘error management’?

a. Avoid errors
b. Mitigate errors
c. Eliminate errors

Answer 5

c. Eliminate errors

Question 6

6. To do things better and faster without making mistakes and letting things fall through the cracks.

a. Pressure
b. Fatigue
c. Distraction

Answer 6

a. Pressure

Question 7

7. Is a major human factor that has contributed to many maintenance errors resulting in accidents.

a. Pressure
b. Fatigue
c. Distraction

Answer 7

b. Fatigue

Question 8

8. What is Murphy’s Law?

a. If something can go wrong, it will
b. God will do the rest
c. Black is Black

Answer 8

a. If something can go wrong, it will

Question 9

9. Key human factor that can result in suboptimal, incorrect, or faulty maintenance.

a. Lack of communication
b. Lack of Teamwork
c. Lack of Assertiveness

Answer 9

a. Lack of Communication

Question 10

10. It is the sum of all individual responsibilities

a. Group Responsibility
b. Individual Responsibility
c. Cooperative Responsibility

Answer 10

a. Group Responsibility

Question 11

11. What is fear of heights?

a. Symposia
b. Acrophobia
c. Claustrophobia

Answer 11

b. Acrophobia

Question 12

12. It is a term that encompasses all aspects rest and readiness for work.

a. Alertness
b. Circadian
c. Motivation
d. Phobia
e. Stress

Answer 12

a. Alertness

Question 13

13. It is the study of how the human think, how they solve problems and the way in which they process information. This knowledge can be critical to the design equipment, software, and documentations.

a. Psychomotor Science
b. Evaluation Science
c. Cognitive Science

Answer 13

c. Cognitive Science

Question 14

14. It is the study of factors such as size, strength, reach and other dimensions that can be qualified to match the human as machine.

a. Seismology
b. Dentistry
c. Anthropometry

Answer 14

c. Anthropometry

Question 15

15. Creating a sense of urgency or haste

a. Pressure
b. Norm
c. Complacency
d. Stress
e. Fatigue

Answer 15

a. Pressure

Question 16

16. Occur when members fail to carry out a required task.

a. Omission
b. Commission
c. Fatigue
d. Stress
e. Pressure

Answer 16

a. Omission

Question 17

17. Is an unintentional wandering or deviation from accuracy?

a. Unintentional Error
b. Intentional Error
c. Common Sense Error

Answer 17

a. Unintentional Error

Question 18

18. The specific individual activity that is an obvious event.

a. Active Error
b. Latent Error
c. Common Sense Error

Answer 18

a. Active Error

Question 19

19. The application of human factors to machine/system design attempts to:

a. Capitalize on human limitations and compensate for human capabilities
b. Capitalize on human capabilities and compensate for human limitations
c. Both A and B

Answer 19

b. Capitalize on human capabilities and compensate for human limitations

Question 20

20. Involves everyone understanding and agreeing on actions to be taken.

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Teamwork

Answer 20

c. Lack of Teamwork

Question 21

21. It is the information received by the brain by the way of concentrating on a particular element.

a. Attention
b. Listening
c. Talking

Answer 21

a. Attention

Question 22

22. What is a compulsive feeling of fear of particular things?

a. Symposia
b. Claustrophobia
c. Phobia

Answer 22

c. Phobia

Question 23

23. What is fear of height?

a. Distress
b. Acrophobia
c. Phobia
d. Claustrophobia
e. Vertigo

Answer 23

b. Acrophobia`

Question 24

24. Can interfere with one’s ability to complete a task because there is a lack of supply and support

a. Lack of Knowledge
b. Lack of Assertiveness
c. Lack of Resources

Answer 24

c. Lack of Resources

Question 25

25. In system design and development, Human Factors is: a. Nice to have b. Essential c. Unimportant

Answer 25

b. Essential

Question 26

26. What is the compulsive feeling of terror of particular situations of things? a. Claustrophobia b. Distress c. Acrophobia d. Vertigo e. Phobia

Answer 26

e. Phobia

Question 27

27. What are the three (3) medium of oral communication? a. Speaking, Feedback, Listening b. Speaking, Listening, Feedback c. Feedback, Listening, Speaking

Answer 27

b. Speaking, Listening, Feedback

Question 28

28. Focus on positive actions that every employee can take and also place an emphasis on professionalism within the aviation maintenance community. (opposite of Dirty Dozen) a. The Magnificent Dozen b. Human Error c. Human Performance d. The Magnificent Seven e. Human Behavior

Answer 28

d. The Magnificent Seven

Question 29

29. It is the sum of all individual responsibilities a. Group Responsibilities b. Team work c. Team Structure and Culture d. Group Building e. Brain Storming

Answer 29

a. Group Responsibilities

Question 30

30. What are called an assembly of information in such a manner that the environment becomes recognizable? a. Attention b. Listening c. Awareness

Answer 30

c. Awareness

Question 31

31. Protecting worker health, comfort, and well-being also results in improved task performance and a reduction in errors and accidents. a. True b. False c. Both

Answer 31

a. True

Question 32

32. It applies to senses such as vision, hearing, balance and overhaul health issues. a. Medical Science b. Physical Science c. Biological Science

Answer 32

a. Medical Science

Question 33

33. Short for normal or the way things are normally. a. Norms b. Fatigue c. Pressure

Answer 33

a. Norms

Question 34

34. It is a mental, emotional or physical tension strain or distress a. Stress b. Norm c. Complacency d. Fatigue e. Distraction

Answer 34

a. Stress

Question 35

35. Interdisciplinary scientific study of minds as information processors. a. Computer Science b. Medical Science c. Cognitive Science

Answer 35

c. Cognitive Science

Question 36

36. Lack of working together to achieve a common goal. a. Lack of Assertiveness b. Lack of Awareness c. Lack of Communication d. Lack of Team Work e. Lack of Knowledge

Answer 36

d. Lack of Team Work

Question 37

37. While performing maintenance on an aircraft may disrupt the procedure. a. Pressure b. Fatigue c. Distraction

Answer 37

c. Distraction

Question 38

38. It is the study of how people learn. The excellent training programs are often result of this action. a. Educational Physiology b. Educational Psychology c. Anatomy

Answer 38

b. Educational Psychology

Question 39

39. Is the ability to express your feelings, opinions, beliefs, and needs in a positive, productive manner? a. Lack of Knowledge b. Lack of Assertiveness c. Lack of Resources

Answer 39

b. Lack of Assertiveness

Question 40

40. Study how people learn and design the methods and materials used to educate people of all ages. a. Clinical Psychology b. Experimental Psychology c. Educational Psychology

Answer 40

c. Educational Psychology

Question 41

41. The primary cause of accidents is? a. Climate factors b. Machine factors c. Human factors

Answer 41

c. Human factors

Question 42

42. Weariness from labor, or exertion, nervous exhaustion, temporary loss of power and ability to respond. a. Norms b. Stress c. Complacency d. Distraction e. Fatigue

Answer 42

e. Fatigue

Question 43

43. Includes the study and application of psychology for the purpose of understanding. a. Clinical Psychology b. Experimental Psychology c. Organizational Psychology

Answer 43

a. Clinical Psychology

Question 44

44. What is a human factor in maintenance? a. It is the chain in events to allow the accident to happen. b. Are those conditions that affect a human in the aviation maintenance work environment c. These are fatigues, poor communications, personal little problems, smelly fumes, loud noises, slippery floors and other which may contribute to incidents or accidents. d. It is the relationship of the aircraft with the flight instructions and direction for safe operation. e. None of the above

Answer 44

d. It is the relationship of the aircraft with the flight instructions and direction for safe operation.

Question 45

45. It is the study that deals with your psychological composure. It can address topics such as, emotions, motivation, fears and other things. a. Educational Psychology b. Human Anatomy c. Clinical Psychology

Answer 45

c.

Question 46

46. It can distract, disturb the workplace, communication and camouflage warning sounds. a. Norms b. Machine c. Noise

Answer 46

c.

Question 47

47. Includes the study of a variety of basic behavioral processes: a. Clinical Psychology b. Experimental Psychology c. Organizational Psychology

Answer 47

b.

Question 48

48. A team differs from a 'group' in that a team is? a. Have a larger number of people b. Individually and collectively accountable c. Is strongly dependent

Answer 48

b.

Question 49

49. It is the term that encompassed all aspects of rest and readiness for work. a. Alertness b. Norms c. Cooperation

Answer 49

a.

Question 50

50. Is a human factor in aviation maintenance that typically develops over time? a. Complacency b. Fatigue c. Distraction

Answer 50

a.

Question 51

51. Anthropometrics is the study of? a. Ancient cultural artifacts b. Measurement of human physical attributes c. How people behave in social settings

Answer 51

b.

Question 52

52. It is self-satisfaction as accompanied by loss of awareness of the danger. a. Norm b. Stress c. Complacency d. Pressure e. Fatigue

Answer 52

c.

Question 53

53. Is the science and art of healing? a. Computer Science b. Medical Science c. Cognitive Science

Answer 53

b.

Question 54

54. 'The effective use of all resources to include human and other aviation system resources' is the definition of: a. Human Resource Management (HRM) b. Crew Resource Management (CRM) c. Cockpit Conflict Resolution (CCR)

Answer 54

b.

Question 55

55. Human Factors is best applied in? a. Just-in-time b. As a retrofit c. Early and often

Answer 55

c.

Question 56

56. Failure to recognize all the consequences of an action or lack of foresight is? a. Lack of Knowledge b. Lack of Awareness c. Lack of Resources

Answer 56

b.

Question 57

57. What are the three (3) medium of oral communication? a. Mouth (Speak), ear (hear), and result (outcome) b. Speaking (transmitting), Listening (receiving), Feedback (give and receive) c. Language (sound), Audio (aural), and total (result) d. Man to man, human to human, and man to machine e. None of the above

Answer 57

b.

Question 58

58. It is the study that deals with your Psychological composure. It can address topics such as emotions, motivations fears, and other things. a. Educational Psychological b. Medical Science c. Clinic Psychology d. Anthropometry e. Psychology

Answer 58

c.

Question 59

59. It applies to senses such as vision, hearing, balance, and overhaul health issues. a. Clinical Psychology b. Anthropometry c. Cognitive Science d. Medical Science e. Doctor

Answer 59

d.

Question 60

60. No orientation difference in technology when performing aircraft maintenance can result in a faulty repair that can have catastrophic results. a. Lack of Knowledge b. Lack of Teamwork c. Lack of Assertiveness

Answer 60

a.

Question 61

62. Study that is concerned with relations between people and work a. Clinical Psychology b. Experimental Psychology c. Organizational Psychology

Answer 61

c.

Question 62

63. It is the information received by the brain by way of concentrating on a particular event.

Answer 62

e. Attention

Question 63

64. What is called an assembly of information in such a manner that the environment becomes recognizable? The input data is organized, interpreted and combined into information. Sight is good example. a. Signal Input b. Attention c. Awareness d. Selective e. Decision Generator

Answer 63

c.

Question 64

65. What is fear of enclosed spaces? a. Claustrophobia b. Circadian c. Phobia d. Distress e. Acrophobia

Answer 64

a.

Question 65

67. It is an important element of human factors. It is a complicated process that takes in our brain to be at attention and reaching a decision. a. Alertness b. Motivation c. Noise d. Situation Awareness e. Situation Decision

Answer 65

d.

Question 66

68. It is like an automatic time in the human brain. a. Alarm clock b. Circadian clock c. Chicken clock

Answer 66

b.

Question 67

69. The pressure of sound influences hearing. What is the pain threshold in decibel of a human being? a. 100 db (A) b. 120 db (A) c. 140 db (A) d. 150 db (A)

Answer 67

c.

Question 68

70. Lack of clear direct statement and good active listening skills. a. Lack of Knowledge b. Lack of Communication c. Lack of Assertiveness d. Lack of Awareness e. Lack of Team Work

Answer 68

b.

Question 69

71. What are the five (5) human senses? a. Sense of taste, pain, hearing, touch, vision b. Sense of touch, hearing, love, sight, smell c. Sense of smell, touch, sight, agony, hearing d. Sense of taste, taste, touch, smell, happiness e. Sense of sight, touch, taste, smell, hearing

Answer 69

e.

Question 70

72. What is human factor in maintenance? a. Safe Operation b. Safety Procedures c. Health d. Ergonomics e. Ease of Operation

Answer 70

a.

Question 71

73. An informal work practices or unwritten rules that is acceptable to the group. a. Complacency b. Norm c. Lack of Communication d. Lack of Team work e. Pressure

Answer 71

b. Norm

Question 72

74. The study of theoretical foundations of information and computation and of practical techniques for their implementation and application in computer systems. a. Computer Science b. Medical Science c. Cognitive Science

Answer 72

a.

Question 73

75. Lack of experience of training for the task hand. a. Lack of Knowledge b. Lack of Assertiveness c. Lack of Team Work d. Lack of Communication e. Lack of Awareness

Answer 73

a.

Question 74

76. When crew members carry out a task incorrectly or do something that is not required. a. Omission b. Stress c. Pressure d. Norm e. Commission

Answer 74

e.

Question 75

77. Since we are all human, can anyone perform human factors? a. True b. False c. Both

Answer 75

b.

Question 76

78. Performing a task not authorized. a. Extraneous b. Omission c. Commission d. Distraction e. Interruption

Answer 76

a.

Question 77

79. The "SHEL" model is another human factors tool. The goal is to determine not only what the problem is, but also a. Where and why it exists b. How we prevent the problem c. How many factors contribute to the error

Answer 77

a.

Question 78

80. Most engine related incidents are due to? a. Installing components incorrectly b. Installing worn or old components c. Installing dirty connectors

Answer 78

a.

Question 79

81. What causes most aircraft accidents? a. Misunderstanding between ATC and pilot on approach b. Communications c. Technical faults

Answer 79

b.

Question 80

82. What is white finger? a. A disorder of the finger which may occur through continuous use of pneumatic tools because of reduced blood flow b. A reaction when the white blood cells die and contaminate c. A skin disorder caused by extensive contact with oils and solvents

Answer 80

a.

Question 81

83. According to Dr. James Reason there are two types of human failure which can occur, they are? a. Proper and improper b. Active and latent c. Mental and physical

Answer 81

b.

Question 82

84. All the following are consequences of human error, except? a. Personal injury b. Mental stressor c. Catastrophic

Answer 82

b.

Question 83

85. Professor James Reason explains that errors by aircraft mechanics fall into one of three categories. These categories are: a. Slips, mistakes and violations b. Technique, fatigue and distractions c. Failure, fatigue, and distractions

Answer 83

a.

Question 84

86. The positive aspects of human factor issues is referred to as? a. Dirty Dozen b. MEDA c. Magnificent Seven

Answer 84

c.

Question 85

87. The three types of human error are? a. Omission, commission and extraneous b. Active, latent and stressor c. Mental, situational and psychological

Answer 85

a.

Question 86

88. Many areas of aviation have shifted their focus from eliminating error to? a. Reducing and containing error b. Identifying and mitigating error c. Preventing and managing error

Answer 86

c.

Question 87

89. Accidents and engineering faults are? a. Significant and increasing b. Insignificant and increasing c. Insignificant and decreasing

Answer 87

a.

Question 88

90. What happened to contribute towards the incident in 1995 where a Boeing 737 lost oil pressure and had to divert? a. The boroscope inspection had been inadequate b. Both warning indications were faulty, due to crossed connections c. The HP rotor drive covers of both engines had not been refitted after a boroscope inspection

Answer 88

c.

Question 89

91. What is the most common cause of in-flight engine shutdown? a. Complete installation b. Foreign object damage c. Incomplete installation

Answer 89

c.

Question 90

92. The incident where a 737 lost oil from both engines is a direct result of? a. Human error b. Engine vibration c. Poor design

Answer 90

a.

Question 91

93. When we think of aviation safety in a contemporary way, human error is? a. The intervention point b. The starting point c. The ending point

Answer 91

b.