HUMAN RESOURCES

Question 1

(syllabus) role of HRM

Answer 1

• strategic role of human resources
• interdependence with other key business functions
• outsourcing (human resource functions) (using contractors - domestic, global)

Question 2

(syllabus) influences

Answer 2

• stakeholders (employees, employers, employer associations, unions, government organisations, society)
• legal - the current legal framework
  
  • employment contract (common law, minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts)
  • work health and safety and workers compensation
  • antidiscrimination and equal employment opportunity
• economic
• technological
• social (changing work patterns, living standards)
• ethics and corporate social responsibility

Question 3

(syllabus) processes of HRM

Answer 3

• acquisition
• development
• maintenance
• separation

Question 4

(syllabus) strategies of HRM

Answer 4

• leadership style
• job design (general or specific tasks)
• recruitment (internal/external, general or specific skills)
• training and development (current or future skills)
• performance management (developmental or administrative)
• rewards (monetary/non-monetary, individual or group, performance pay)
• global (costs, skills, supply)
• workplace disputes (resolution = negotiation, mediation, grievance procedures, involvement of courts and tribunals)

Question 5

(syllabus) effectiveness of HRM

Answer 5

Indicators:

• corporate culture
• benchmarking key variables
• changes in staff turnover
• absenteeism
• accidents
• level of disputation
• worker satisfaction