HUMAN RESOURCES

Question 1

Which one of the following is not a step used by management to deal with unexcused absences or excessive absenteeism by an employee?

1. Interviewing employee upon return to work
2. Stating policies after an infraction
3. Recognizing the worker’s positive work performance as a means of encouragement
4. Imposing penalties for unexcused and excessive absences

Answer 1

Recognizing the worker’s positive work performance as a means of encouragement

Question 2

Nurses chatting casually about nursing matters in the nurses’ lounge is an example of ?

1. Formal communication
2. Upward communication
3. Downward communication
4. Informal communication

Answer 2

Informal communication

Question 3

Which of the following is a key factor in managing cultural diversity in the workforce?

1. Job roles
2. Job responsibilities
3. Education and training programs
4. An organizational chart

Answer 3

Education and training programs

Question 4

An abnormal condition or disorder caused by exposure (inhalation, absorption, ingestion, or direct contact) to environmental factors associated with employment is?

1. An occupational injury
2. A musculoskeletal disorder (MDS)
3. A violation of the Hazardous Communication Standard (HCS)
4. An occupational illness

Answer 4

An occupational illness

Question 5

To establish job descriptions, the work the facility seeks to accomplish must be broken down into sets of activities that can be?

1. Evaluated by supervisors
2. Performed by one person
3. Effectively analyzed
4. Grouped into job families

Answer 5

Performed by one person

Question 6

The age discrimination act as amended?

1. Protected persons up to age 70
2. Prohibited mandatory retirement in most lines of work
3. Protected persons 40-70 from being laid off and replaced by younger workers
4. Prohibited hiring younger workers and releasing workers once they were eligible for social security

Answer 6

Prohibited mandatory retirement in most lines of work

Question 7

The practice of giving verbal warnings, followed by written warnings is known as?

1. Progressive discipline
2. Mandatory discipline
3. Enlightened discipline
4. Regressive discipline

Answer 7

Progressive discipline

Question 8

Which level of employees are most at risk for potential personal injury in the nursing home?

1. Food preparation workers
2. Maintenance personnel
3. Certified Nursing Assistants
4. Nurses

Answer 8

Certified Nursing Assistants

Question 9

What is the discipline that addresses musculoskeletal disorders (MDS) and is directly related to staff that provide resident care?

1. Economics
2. Somatotypes
3. Ergonomics
4. Geometrics

Answer 9

Ergonomics

Question 10

In the typical facility, staff turnover is greets among?

1. Business office personnel
2. CNA’s
3. Dietary workers
4. Maintenance

Answer 10

CNA’s

Question 11

Which term below is descriptive of a thrd party who makes a decision related to resolving a dispute and that decision is binding on both the union and the facility?

1. Mediation
2. Collective bargaining
3. Arbitration
4. Adverse Impact

Answer 11

Arbitration

Question 12

Which one of the following is a critical component of a human resource professional or department?

1. Controlling
2. Organizing
3. Communicating
4. Planning

Answer 12

Communicating

Question 13

Within the spirit of OBRA and culture change, which one of the following is most descriptive of the movement?

1. Resident rights and resident centered care
2. Changing the physical structure of the facility to be more homelike
3. Having more clearly defined and permanent workloads and assignments
4. Protection of residents and employees through an affective infection control program

Answer 13

Resident rights and resident centered care

Question 14

Which one of the following is most descriptive of the personnel policy handbook (HR handbook)?

1. A collation of job descriptions of all jobs in the facility
2. A compilation of federal and state regulations that directly relate to each department in the facility
3. A compilation of culture change criteria that needs to be implemented to ensure quality resident centered care
4. A compilation of facility policies and procedures that directly relate to work conditions

Answer 14

A compilation of facility policies and procedures that directly relate to work conditions

Question 15

For interviewing a potential employee, a good technique is to?

1. Spend half the time putting the interviewee at ease
2. Keep the interviewee on guard by asking a succession of rapid questions
3. Let the interviewee do most of the talking in order to gain as much information as possible
4. Spend most of the time giving the interviewee information about the job

Answer 15

Let the interviewee do most of the talking in order to gain as much information as possible

Question 16

Which one of the following is not an employee benefit?

1. Health insurance
2. Retirement plans
3. Compensation
4. Paid vacations and sick leave

Answer 16

Compensation

Question 17

Which one of the following is the best approach for a supervisor to use with an employee who is clearly distracted an upset by a personal problem?

1. Issue a written warning
2. Ask the administrator to reprimand the employee
3. Discuss the problem with the employee as it relates to his/her job performance
4. Suspend the employee until the problem is resolved

Answer 17

Discuss the problem with the employee as it relates to his/her job performance

Question 18

Which one of the following is not a mechanism for overcoming barriers in communication?

1. Use simple language
2. Depend on key persons in each department/unit to interpret the information
3. Connect new ideals with familiar ones
4. Provide an opportunity for feedback on information that is not clear

Answer 18

Depend on key persons in each department/unit to interpret the information

Question 19

___ communication occurs between peers or persons of equal rank or status.

1. Downward
2. Formal
3. Upward
4. Horizontal

Answer 19

Horizontal

Question 20

Which type of employee counseling should not be done between the administrator/department and an employee?

1. Personal development and career advancement
2. Personal non-work problems being experienced by an employee
3. Work related problems: scheduling, the work environment, worker performance, etc
4. Conflicts between personnel: managers and employees or employee and employee or administrator and employee or manager

Answer 20

Personal non-work problems being experienced by an employee

Question 21

Which one of the following is the most important step in developing clearly defined job descriptions?

1. Having all job descriptions written by line supervisors
2. Careful analysis of the job content
3. Obtaining sample job descriptions from allied professions
4. Updating the job description to reflect changes in compensation policies

Answer 21

Careful analysis of the job content

Question 22

Which one of the following is a most significant factor related to employee retention?

1. Development of master staffing schedules
2. Advisory relationships with consultants
3. Orientation and supervision of employees
4. Strict adherence to policies and procedures

Answer 22

Orientation and supervision of employees

Question 23

The requirement that all employers including government agencies, must verify that employees hired are either US citizens or authorized to work in the US, is part of the?

1. Social Security Act
2. Fair Labor Standards Act
3. Immigration Reform and Control Act
4. Health Insurance Portability and Accountability Act

Answer 23

Immigration Reform and Control Act

Question 24

Regulations related to payment for overtime for nursing staff employed by a skilled nursing facility are guided by the ?

1. Immigration Reform and Control Act
2. Workers Compensation Act
3. Medicare Modernization Act
4. Fair Labor Standard Act

Answer 24

Fair Labor Standard Act

Question 25

Which Act is directly related to questions that the administrator or HR representative can ask in an interview with a client? 1. Fair Labor Standards Act 2. Uniform Service Employment and Reemployment Act 3. Civil Rights Act 4. Health Insurance Portability and Accountability Act

Answer 25

Civil Rights Act