Humour

Question 1

Superiority theory

Answer 1

• people laugh at others because they feel some sort of triumph over them or feel superior to them in some way.

Question 2

Incongruity theory

Answer 2

Humour bringing together two unrelated ideas or concepts in a surprising or unexpected manner.

Question 3

Relief theory

Answer 3

People use laughter to release built up nervous energy.

Question 4

Humour in the tourism setting (3)

Answer 4

• tourism has the potential to provide a rich source of humour.
• formal and informal humour.
• 4 distinctions:
  > humour for tourists
  > humour by tourists
  > humour about tourists
  > humour amongst staff

Question 5

Humour for tourists (2)

Answer 5

• humour while delivering the service.

- humour can be used to promote goods and services.

Question 6

Humour by tourists (2)

Answer 6

• co-creation of the experience

- customers can also use humour to manage how they engage with a situation.

Question 7

Humour among staff

Answer 7

• one of the most important functions of humour is construct and maintain good relations with fellow workers.
• it amuses and entertains, and establishes good relations between co workers.
• self deprecating humour

Question 8

3 important roles

Answer 8

1) establish visitor comfort levels.
2) to assist visitor concentration
3) establish connections to tourism presenters.

Question 9

3 theories

Answer 9

• superiority
• incongruity
• relief