III C Managerial characteristics, problem solving

Question 0

human skills***

Answer 0

ability to work as a GROUP MEMBER, interpersonal; important at ALL levels, but imperative at LOWER levels

Question 1

technical skills***

Answer 1

SPECIFIC ACTIVITY; LOWER LEVELS

Question 2

conceptual skills***

Answer 2

ability to see organization as a WHOLE; importance increases at HIGHER ranks

Question 3

technical vs. human vs. conceptual skills**

Answer 3

• technical: specific activity, lower levels
• human: working as group member, ALL levels but definitely lower
• conceptual: seeing organization as a whole, higher levels
• *key for the Q is to focus on what level of management it is

Question 4

managerial role: information***

Answer 4

find and share information (monitor role, disseminator, spokesman)

Question 5

monitor role

Answer 5

searching for information to be more effective

Question 6

disseminator

Answer 6

transmits info to subordinates

Question 7

spokesman

Answer 7

transmits information to people inside and outside

Question 8

5 ways to make decisions/problem solve***

Answer 8

1) nominal group technique- Delbecq
2) Delphi technique
3) cause and effect (fish) diagram
4) Pareto charts
5) queue

Question 9

steps of decision-making/problem solving**

Answer 9

1) RECOGNIZE & ANALYZE PROBLEM AND ASSESS***
2) determine workable solutions
3) gather data
4) choose solutions
5) take action
6) follow-up

Question 10

nominal group technique is by whom?***

Answer 10

Delbecq

Question 11

decision-making/problem solving: nominal group technique- overview/steps***

Answer 11

modification of brainstorming:

• AUTHORITATIVE LEADER, CONTROLLED INTERACTIONS
• HORSESHOE formation, SILENT generation of ideas
• ROUND ROBIN REPORTING- leader records ideas one at a time
• RANK items in priority order, then vote

Question 12

decision-making/problem solving: Delphi technique***

Answer 12

• series of WRITTEN interviews
• participants DO NOT MEET
  (ex: medical research)

Question 13

decision-making/problem solving: cause & effect (fish) diagram***

Answer 13

• categorizes related factors to MAKE the INFLUENCE MORE OBSERVABLE
• “WHAT ARE THE CAUSES OF THE EFFECTS (RESULTS) YOU ARE SEEKING?”

Question 14

decision-making/problem solving: Pareto charts***

Answer 14

work on the TALLEST BAR or problem that occurs most frequently

Question 15

what is the queue or queuing theory?***

Answer 15

develops relationships involved in WAITING IN LINE - snake-like queues

Question 16

when/where is the queuing theory used?

Answer 16

analyzing flow of customers in a cafeteria

Question 17

in relation to conflict, what is the manager’s role?***

Answer 17

manage conflict to MINIMIZE HARMFUL aspects and MAXIMIZE BENEFICIAL aspects

Question 18

conflict resolution methods: dominance and suppression

Answer 18

repress conflict rather than settle it, creates a win-lose situation

Question 19

examples/types of dominance and suppression conflict-resolution methods

Answer 19

1) forcing
2) smoothing
3) avoidance
4) majority vote

Question 20

forcing (conflict resolution)***

Answer 20

“I’M THE BOSS”- no argument

Question 21

smoothing (conflict resolution)***

Answer 21

TRIES TO TALK ONE SIDE INTO GIVING IN; more diplomatic, minimizes extent of disagreement

Question 22

avoidance (conflict resolution)***

Answer 22

MANAGER AVOIDS taking position, pretends to be UNAWARE or postpones; NO ONE IS SATISFIED

Question 23

resolve conflict by majority vote (conflict resolution)***

Answer 23

can be EFFECTIVE IF the members think PROCEDURE IS FAIR

Question 24

compromise - conflict-resolution

Answer 24

finding a middle ground, get some objectives achieved and sacrifices others

Question 25

compromise (conflict-resolution)- is this a good method?****

Answer 25

can be a WEAK method, does NOT usually lead to a solution that can BEST HELP ORGANIZATION

Question 26

integrative problem-solving

Answer 26

joint problem-solving situation, parties try to find a solution they can all accept

Question 27

what is influence?

Answer 27

action that will cause a change in behavior or attitude of another

Question 28

what is power?

Answer 28

ability to exert influence

Question 29

reward power***

Answer 29

ability to reward another for carrying out an order; INCENTIVES, PRAISE to reinforce

Question 30

coercive power***

Answer 30

ability to PUNISH for not carrying out requirements

Question 31

is coercive power effective in behavior change?***

Answer 31

INEFFECTIVE in motivating behavior change (***punishment....ineffective)

Question 32

position (legitimate) power***

Answer 32

subordinate acknowledges that the influencer has the right to exert influence due to position/JOB TITLE (ex: title of RDN > dietary host or something like that)

Question 33

expert power***

Answer 33

belief that influencer has some relevant expertise that the subordinate does not, provides credibility; KNOWLEDGE!

Question 34

referent power***

Answer 34

PERSONALITY, CHARISMA; based on desire to identify with or imitate the influencer, how well you are liked

Question 35

types of power: reward vs. coercive vs. position vs. expert vs. referent****

Answer 35

- reward = give incentives, praise - coercive = punishment, ineffective - position = job title (position) - expert = knowledge/expertise - referent = personality, charisma

Question 36

managerial attributes that make SUCCESSFUL organizations***

Answer 36

1) BIAS for ACTION - fix it, do it, solve it 2) CLOSE TO YOUR CUSTOMERS - learn from them 3) RISK TAKER - new ways 4) PRODUCTIVITY through PEOPLE- treat with respect 5) HANDS-ON, VALUE-DRIVEN**

Question 37

management should be _____ & _____ **

Answer 37

hands-on, value-driven, participative; explain value process to employees

Question 38

SOP***

Answer 38

Standards of Practice in Nutrition Care- KNOWLEDGE!; competent level of nutrition care practice (ex: diabetes care, oncology care, education of dietetics practitioners, etc.)

Question 39

SOPP***

Answer 39

Standards of Professional Performance- BEHAVIOR!

Question 40

SOP vs SOPP***

Answer 40

- SOP = knowledge | - SOPP = behavior

Question 41

legislative branch***

Answer 41

INTRODUCE A LAW, can override executive branch

Question 42

executive branch***

Answer 42

VETO legislation or SIGN it

Question 43

judiciary branch***

Answer 43

DISCARD a law (if in violation)

Question 44

in the stages of the legislative process, where can an RD present views?***

Answer 44

public hearings or earlier planning stages

Question 45

once a bill is placed in its final form and approved, it is sent to where?

Answer 45

Rules Committee for debate

Question 46

once sent to the Rules Committee for debate, who does a bill need approval from?****

Answer 46

BOTH Houses (House of Representatives and Senate) and the President

Question 47

differences between the House and Senate are worked out in...?***

Answer 47

a Joint House-Senate Conference Committee

Question 48

what does an appropriations bill do?***

Answer 48

must be passed to provide FUNDING/$$$$

Question 49

what is a federal regulation?

Answer 49

interprets and operates the law, carries force of a law but is easier to change

Question 50

regulations are written by whom?*****

Answer 50

STAFF MEMBERS of the AGENCIES CHARGED w/ ENFORCING the regulations (agencies examples = FTC, FDA, FCC)

Question 51

FTC- acronym & what does it regulate?***

Answer 51

Federal Trade Commission- TRADE, food ads, labeling

Question 52

FDA- acronym & what does it regulate?***

Answer 52

Food and Drug Administration- SAFETY of food products

Question 53

FCC - acronym & what does it regulate?***

Answer 53

Federal Communications Commission- COMMUNICATIONS, RADIO, TV

Question 54

what is the Federal Register, what does it do?****

Answer 54

notices of PUBLIC HEARINGS, CHANGES IN USDA FOOD PROGRAMS, proposed and final rules, agency decisions

Question 55

what is the Congressional Record, what does it do?

Answer 55

information from the floor, NO HEARINGS- lists bill with sponsors and action, issued daily when Congress is in session

Question 56

what is the Congressional Index, what does it do?

Answer 56

weekly update, identifies bill w/ sponsor and committee

Question 57

what is advocacy?***

Answer 57

PLEAD CAUSE of a group; aggressive form of action

Question 58

what is lobbying/

Answer 58

activities aimed at influencing public officials and legislators