info about performance that allows a person to change their behavior
Feedback
describes the behaviors,tasks, and results that produce a specific outcome. Such as ballet, a concert or any set of work outcomes
- the sum of behaviors and their results
ex. writing 3 FBAs
Performance
To be considered feedback must serve these two functions
Characteristics of effective feedback
the approach of instructions, modeling, practice and feedback until mastery
BST
a) instructions
b) modeling
C) role-play
d) feedback
Behavior skills training components
BST steps
what trainers and trainees do during training
performance based
the practice of continued training until trainees completely demonstrates target skills
competency based
in-vivo/ on the job training
value of feedback
Pinpointing
permanent product of a behavior
Results
permanent product of a behavior
Results
the reason the organization or the job exists
mission
Accomplishment
Control
Overall
Reconcilable
Numbers
Acorn test for determining job mission
more reliable and consistent triggers if the consequence that follow them are highly reinforcing
antecedent
antecedents get their “power” from their
consequences
precede behavior
needed to identify valuable consequences for employees
Motivating operations
single most effective tool to improve morale and performance
consequences
events that follow behavior and change the probability that the behavior will reoccur in the future
behavioral consequences
the work itself
peers
management
Sources of reinforcement
don’t solve problems, we want people to do tasks, not to stop doing tasks
punishing consequences
Positive, immediate, certain(PIC)
first choice,