Influence

Question 1

3 keys to influence

Answer 1

1- Use 6 sources
2- find vital behaviors
3- clarify measurable results

Question 2

6 sources of influence

Answer 2

Personal motivation and ability- help them love what they hate and do what they can’t
Social motivation and ability - provide encouragement and assistance
Structural motivation and ability - change their economy and space

Question 3

3 keys to using 6 sources

Answer 3

• we tend to think of 1 but need at least 3-4 to change people
• better to start on ability side and move to motivation
• norm resetting is determined by how good we get at calling out non-conformity