1
Q
Wireless Device
A
A 2-way computing device capable of transmitting and receiving radio signals
- Cell phone
- Tablet
- Smartphone or PDA (BlackBerry, iPhone, Android)
- Laptop Card•Netbook
2
Q
Cell Site
A
Any location that houses antennas and radio equipment
•Usually a tower or monopole
•Other options:Roof topSide of buildingWater towerInside building (e.g., inside airports)
•Communicates via 2-way radio signal
3
Q
Wireless Switch
A
- The “brains”
- Connects wireless device to other wireless or landline devices
- Authenticates and routes the call
- Monitored 24/7
4
Q
Blackhaul
A
- Connects cell site to wireless switch
- Typically wireline circuit
- historically copper wiring
- upgrading to ethernet (fiber) to handle increased traffic
- can also be high capacity wireless microwave links
5
Q
Radio Spectrum
A
The link btw a wireless device cell tower antenna
6
Q
Lower Frequency
A
- better builfing penetration
- covers greter distance
7
Q
Higher Frequency
A
- fades a shorter distances
- obstructed by obstacles (e.g. trees or humidity)
8
Q
Registration
A
- Wireless devices periodically registers with the network
- The network pinpoints the location of the device
- Enables faster and more efficient delivery of calls and data
9
Q
Data Sessions
A
- SMS, MMS, Internet Browsing
- Connection of wireless device to cell site
- Routed to data switch
- Routed to Internet server to establish and connect the session
10
Q
GPRS
A
General Packet Radio Service
- 2g
- enhancement to GSM that adds packet-switched data
- always available data connection is maintained
11
Q
EDGE
A
Enhanced Data Rates for Global Evolution (EDGE)
- upgrade to existing GPRS networks that allow for faster data speeds
- 2.5G
12
Q
UMTS
A
Universal Mobile Telecommunications Service
- Also known as Wideband Code Division Multiple Access (W-CDMA)
- Upgrade to existing EDGE network for full 3G services
- Support for international roaming with appropriate device
13
Q
HSPA
A
High Speed Packet Access
- Enhancement to UMTS network technology that allows for faster data download speeds
- All our UMTS networks support HSPA
- No domestic roaming partners
- 205 networks (carriers) in 88 countries have deployed HSPA
14
Q
HSPA+
A
4G LTE
-enhanced fiber-optics and ethernet blackhaul to cell sites, delivering the best combination of 4G speed to customers
15
Q
1xRTT
A
Single Carrier Radio Transmission Technology
- Next generation network for CDMA carriers
- Includes both voice and packet switched data services
- Available domestically from Verizon, Sprint/Nextel, Alltel, and other regional carriers
- Limited support for roaming services domestically and internationally
16
Q
EV-DO
A
- Data only network
- Comparable to 2.5G technology for CDMA based carriers
17
Q
EV-DO Revision A
A
EV-DO Revision A (Rev A)
•3G CDMA technology
•Upgrade from EV-DO
18
Q
IntraLATA
A
within (or inside) the LATA
19
Q
InterLATA
A
Across LATA lines
20
Q
IntraLATA/Interstate
A
within the LATA, but across state lines
21
Q
InterLATA/Intrastate
A
Across LATA lines, but within the state
22
Q
InterLATA/Interstate
A
Across LATA lines and across state lines
23
Q
Legacy B
A
former BellSouth
24
Q
Legacy C
A
fromer Cingular
25
Legacy S
former SBC
26
Legacy T
former at&t
27
at&t product buckets
-infrastructure- traditional voice
-data ip- information tranmitted via packet over the internet
-application services- web-based application services
-Most of world (MOW)- global services billed in foreign currency
Mobility- using wireless technology to perform functions more efficiently
28
analog waves
```
•Sine waves
Electronic waves
•FluctuationPitchVolumeSpeed
•Affected by noise, dirt, distance, etc.
•Not ideal for data
```
29
digital signal
* Square waves
* Electrical pulses—1’s and 0’s—On and Off
* Affected by distance, but can restore itself
* Ideal for data transmission
30
Inside Wiring
* Deregulated
* Customer side of demarcation
* Customer has a choice
* Negotiate with new POTS installation
31
RJ11c
baseboard jack, single line
32
RJ11w
wall jack, single line
33
RJ14C
baseboard jack, 2-lines
34
RJ14W
wall jack, 2 lines
35
RJ11D
2 single line jacks on one faceplate
36
RJ45C
data jack
37
RJ21X
network interface jack (demarcation point)
38
Inside Wire Maintenance Plan
* Basic wiring only
* Flat monthly rate per line
* All lines must be covered
* 30-day wait if purchased after initial installation
39
Hunting
```
Also called “roll-over”
•Hunts when the line is busy
•Two types:
Series Completion –up to 16 lines
Multi-line Hunt –more than 16 lines
```
40
Vertical Services
- features on POTS lines- forward calls, screens calls, saves times, don't miss calls
- works from central office
- requires no special equipment
41
Bundles
```
oAT&T All for Less
Premium
Standard
Basico
AT&T Business Network (ABN)
oAT&T Business Network Express (ABN Express)oComplete Choice for Business (SE region)
```
42
Domestic Plans
Unlimited plansPer minute plansBlock of time plansBundles
43
International Plans
* Monthly Recurring Charge (MRC)
| * Rates vary by country
44
Toll Free Service
800 Numbers
•Monthly Recurring Charge (MRC) per number
•Rates vary by domestic plan•Includes calls originating from Canada
•Toll Free features (optional)
Call Blocking (by state/area, NXX, prisons, etc.)
Call Routing (by time of day, day of week, etc.)
Toll Free Directory Listing
Availability of features may be regional
45
Enhanced 1+ Features
```
Available on any 1+ calling plan
•Account Codes
Verified
Non-verified
•Range Privilege
```
46
Default MTS
* AT&T PIC and/or LPIC
* No domestic plan
* Minimum Usage Charge (MUC) -$7.50
47
Circuit Switching
- the telephony network:PSTN
- telephony: a 3-phase process
- - connection set-up
- -connected (to chat, to the internet, to fax)
- -connection tier down
- A connection supports 1:1 communication
- service degradation: blocking
48
Packet Switching
- Information transport in packets: internet
- each packet is labeled
- - source & destination. address error and flow control info
- -concurrent connections
- no additional interfaces or transmission lines
- packets/frames/cells
- service degradation:delay
49
Bit
—the smallest unit of binary code
—1s and Os
—Used when referring to speed of data transmission
50
Byte
—a series of 8 bits
| —Used when referring to file size
51
DSL
Digital Subscriber Line
- high speed internet
- over POTS twisted pair copper
- download speeds up 2 6mbps
- low cost
52
3 Types of DSL
ADSL- asymmetrical (12,000)
SDSL- symmetrical (15,000)
IDSL- ISDN (18,000)
53
Static IP Address
permanent” address that remains associated with a single computer over an extended period of time
54
Dynamic IP Address
assigned ad hoc at the start of each session, normally changing from one session to the next.
55
4g LTE Covers
300 mil
56
Voice coverage in...
225 countries
57
Data roaming in
205 countries
58
WiFi hotspots in US
30,000
59
Global Hotspots
220,000
60
7 Step Sales Process
1. Plan
2. Prospect
3. Consult
4. Identify and Confirm
5. Present
6. Negotiate
7. Grow
61
DNC List
doesnt apply to Texas, Utah, wisconsin
- telephone specific
- customers must provide every number they do not wish to be called
Exceptions: appt calls and service calls
62
4 Benefits of AMb Agreement
free shipping
premier website
waived activation fees
instant rebates
63
Types of ACDA
ACDA- ATT Corporate Digital Advantage
mac (minimal annual commitment) and attainment
64
4 Types of Voice Rate Plans
```
Mobile Share
Business Talk
Business Pooled
Nation* grandfathered
Family Talk* grandfathered
```
65
Min MRC
$30
66
What do you need to create an AMB?
ATT Mobility Business Agreement
fed tax ID
1CRU
67
Discount AMB
1-4 lines 0%
5+ lines 8%
mrc has to be greater then $30
requires fed tax ID
68
Pricing for 2 group text plans/ when you use them
$25/6: 5+
$30: 5 or less
you can not provission business text plan on business pool (only $20/line)
69
ETF for phone
$325
70
4 things you can find on myCSP
```
rate plan viewer
speakeasy
iMap tool
pricing grid
links to system\
FUN list
```
71
Where would you enter funnel opportunity?
ROME- Revenue Opportunity Management Environment
72
Where you view customers bill?
Phonix & Telegence
73
System used to look up company's corporate discounts
ECPV- Enterprise Contract Profile Viewer (type of agreements)
74
Things found in ECPV
authorized order placers, who owned account (ATT AE), who is serviceable in retail, find BANs (multiple BANs under one fan), Module primary, equipment discounts
75
View/Create Authorized Contacts
ROME
76
What system can you view what type of device a customer is using?
Telegence & Pheonix
77
3 things you do in ROME as a seller
create appointments, logging COR (company owned retail) visits, manage funnel, loggin opportunities
78
what portal do you make changes to a customer premier account
PRC Premier Resource Center
79
Benefits to AMB
Account Executive (AE)
Premier website
Discount on mobility service
Activation/upgrade fees waived ($36 per line)
Instant rebate (no debit card or mail-in rebate)
Free shipping
Key Contact Center (KCC)
80
ISBS Discount
Discount for 1 – 4 lines = 6%
| Discount for 5 or more lines = 10%
81
SBPL
An SBPL agreement is used when the credit check against the Federal Tax ID returns a deposit. Gets the AMB discount
82
MAC
Minimum Annual Commitment
Requires minimum annual commitment of $45,000 and 50 CRU
Customer pays shortfall if commitment not met
Discount depends on monthly spend
83
Attainment
Minimum 6 lines (combination of CRUs and IRUs)
Customer pays minimum of $250 per month
Does not require MAC, therefore, no shortfall
Use ICB process in competitive situation
84
Mobile Share Plans
```
Streamlined, more simple plans
Share data across multiple devices*
Unlimited talk and text for phones
Mobile hotspot
Easily add more devices
```
85
Business Nation Plans
7 Stand Alone plan
Business Nation 450 with Rollover (5,000 N&W, Unlimited M2M) $39.99
Business Nation 900 with Rollover $59.99
Business Nation Unlimited $69.99
Business Nation 1350 with Rollover* $79.99
Business Nation 2000 with Rollover* $99.99
Business Nation 4000 with Rollover* $149.99
Business Nation 6000 with Rollover* $199.99
*ICB Only
86
Business Pooled Rate Plan
1 plan per CTN but you share minutes under a BAN. The sum of all users' minutes, he pulls from the pooled BAN minutes.
87
Busines Talk Rate Plan
MRC attached to anchor (price depends on minutes purchased)
$9.99 per add. line
only 15 group per BAN and 50 seats per Group
700 min-30000 min plans
UNL PTT ($5 per line)
Rollover is only for groups of 5
AT&T
flashcards
Decks in class (4)
# Cards
