What is an innovation
Any product, service, attitude, or idea that consumers within a market segment perceive as new and that has an affect on existing consumption
-New manufacturing technique
-New product variation
-New way to deliver products
-New way to package the product
Innovation equilibrium
Equilibrium of: technology (feasible), business (viable) and consumers (desirable use)
Makes innovation difficult
Three types of innovation:
Discontinuous
Creates major change in the way we live (pioneering), radically new advancements
-Spawn a host of peripheral products and associated innovations
Dynamically continuous
A more pronounced change to an existing product, often incorporates a new technology
Continuous
Extensions of existing products so they have limited effect on behavioral change, modified versions
-Most new products are evolutionary not revolutionary
Innovation continuum
1.High = discontinuous e.g telephone
2. Behavioural change required = dynamically continuous e.g cordless phone, cell phone, smart phone
3. Low = continuous e.g. cell phone with internet access, touchscreen
Product life cycle stages
Introduction
Growth
Maturity
Decline
PLC Introduction stage - objectives
-Develop awareness
-Quickly identify and remedy defects
-Gain trial by “innovators” and early adopters more later
Introduction stage - outlook on competition
Rarely attracted in this early stage - usually unprofitable
Intro stage - the product
-Limited number of models, focus on appealing to the most receptive segments
-Utmost attention to quality control and rapid response to market-revealed defects
PLC Growth Stage - objectives
-Establish brand loyalty by market and distribution partners
-Often forced to clarify positioning relative to entering competition
Growth Stage - outlook on competition
-Competitors enter aggressively
-Competition may aid in growing the market
-Comparative or attack advertising is common
Growth stage - the product
-Variations may be called for as segments emerge
-Improvements may be necessary to respond to competition
Maturity stage - objectives
-Defend market position
-Identify new markets and/or new uses for product to maintain growth
Maturity stage - outlook on competition
-Stablised, with few or no new entrants and semi-fixed market
-Price competition and distribution competition are common as competitors fight to maintain/earn market share
Maturity stage - the product
“tighten” product line to eliminate offerings with small shares
-Focus on new product platforms to re-introduce growth
Decline Stage - objectives
-Reduce costs
-Focus on profits rather than revenue or share
Decline stage - outlook on competition
Competition declining or dropping out because of decrease in consumer interest
Decline stage - the product
-Constant pruning of product line to eliminate any items not turning a profit
-Reduce marketing budget to lower fixed costs
Adoption - of innovators
When an individual or household chooses to purchase a new product
-High effort = greater perceived risk, discontinuous, joint decisions
-Low effort = less perceived risk, continuous, independent
Factors that aid successful adoption
Compatibility
Innovation should be compatible with consumers’ lifestyles
Trialability
People are more likely to adopt an innovation if they can experiment with it prior to purchase