Internal Management: Digital

Question 1

What do technologies allow governments to? (3)

Answer 1

· Develop & Redesign of public servies
· Co-creation
· Pressure response

Question 2

Front End technologies

Answer 2

design & user perspective

Question 3

Back End technologies

Answer 3

infrastrucutre & functions

Question 4

Technological advantages (4)

Answer 4

1. Knowledge exchange
2. Improved information access
3. Connectivity
4. Customisation

Question 5

Technological disadvantages (4)

Answer 5

1. Conflicting public values
2. Competition
3. Short-term prevalence
4. Limited in-house technological capacity

Question 6

What is E-Government?

Answer 6

digital access and ways of working from the government

Question 7

What is E-Governance?

Answer 7

digital network and expansion by increasing participation access and e-Democracy.

Question 8

5 stages of E-Governance

Answer 8

1. Emerging: basic info + website
2. Enhanced: Q&A
3. Interactive: digital governmental information + contact
4. Transactional: 2 way dialogue + digital application
5. Network: 2 way + decision making

Question 9

During Covid, Hard vs Soft responses

Answer 9

Hard Responses: managing information and monitoring the public space
Soft Responses: data access and providing digital services

Question 10

Technological challenges (3)

Answer 10

1. Privacy & Data Protection
2. Identity Management
3. Access & Implementation