Interpersonal Communications

Question 1

Effective communication gives an officer additional, alternative courses of action when responding to the many various calls for service that are encountered on a daily basis.
a. True
b. False

Answer 1

A

Question 2

_________________: Communication by other means than by using words (i.e., through facial expressions, hand gestures, and tone of voice).
a. Verbal communication
b. Nonverbal communication
c. Paralanguage
d. Proxemics

Answer 2

B

Question 3

________________: The use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms.
a. Verbal communication
b. Nonverbal communication
c. Paralanguage
d. Proxemics

Answer 3

A

Question 4

______________ clues: These clues are very important for officers to recognize when listening to subjects. Not only do these clues reference the attitudes and behaviors of the subject, but they can indicate officer safety issues which are about to arise.
a. Proxemics
b. Verbal communication
c. Paralinguistic
d. Interpersonal

Answer 4

C

Question 5

There are four types of proxemics distances that people tend to use. These distances that are deliberately chosen by the individual depend on their comfort levels and views of the situation at the time. List the four types:

Answer 5

Intimate, Personal, Social, and Public

Question 6

List the cultural considerations with regards to interpersonal communications

Answer 6

Language, Culture, Ethnicity, and Body Contact

Question 7

The IMPACT model is built around six principles that can be applied to virtually any situational contact an officer has. List the six principles:

Answer 7

I – Identify and manage emotions
M – Master the story
P – Promote positive behavior
A – Achieve rapport
C – Control your response
T – Take perspective

Question 8

The “I” of the IMPACT model stands for:
a. Innovative
b. Initiative
c. Interpersonal
d. Identify and manage emotions

Answer 8

D

Question 9

The “C” of the IMPACT model stands for:
a. Compose your response
b. Control your response
c. Compensate
d. Courtesy

Answer 9

B

Question 10

The “M” of the IMPACT model stands for manage the story.
a. True
b. False

Answer 10

B - master the story

Question 11

List the three components of effective citizen contact communication (CPR):

Answer 11

Courtesy, Professionalism, Respect

Question 12

The “C” in CPR reference effective citizen contact stands for:
a. Courtesy
b. Composure
c. Contact
d. Communication

Answer 12

A

Question 13

The “R” in CPR reference effective citizen contact stands for:
a. Results
b. Rapport
c. Respect
d. Reverence

Answer 13

C

Question 14

Which of the following is NOT a cultural consideration with regards to interpersonal communications?
a. Language
b. Proxemics
c. Culture
d. Ethnicity
e. Body Contact

Answer 14

B