What are CBSA Officers?
Federal Public Servants
Mandate: (Commissioning) *
The Agency is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants that meet all requirements under the program legislation.
Mission:
The Canada Border Services Agency works to ensure Canada’s security and prosperity by managing the access of people and goods to and from Canada.
Vision
An integrated border agency that is recognized for service excellence in ensuring Canada’s security and prosperity.
CBSA Clients: (5)
Canadian citizens Permanent residents New immigrants Visitors to Canada Trade community
How does the CBSA commit to Excellent Service? (6)
Our Commitment
Respect and courtesy Bilingual service Fair application of the law Accurate information Privacy and confidentiality Review of our actions and decisions
Our Commitment: Respect and courtesy
We will act with integrity and treat you in a respectful, professional and considerate manner and be sensitive and responsive to cultural differences.
Our Commitment: Bilingual service
We will respect your right to communicate and receive service from the CBSA in the official language of your choice
Our Commitment: Fair application of the law
e will administer applicable laws in an objective and non-discriminatory manner.
Our Commitment: Accurate information
We will respond to your request in an accurate, efficient and timely manner.
Our Commitment: Privacy and confidentiality
We will be discreet and tactful in our interactions with you, and we will respect your right to privacy and confidentiality.
Our Commitment: Review of our actions and decisions
If you believe that you have not received full entitlements under the law or that the law has not been applied fairly, we will review our actions and decisions with impartiality and ensure that corrective measures are put in place where appropriate
What are values?
They represent what we believe and care about.
What are 3 CBSA Values?
Respect
Integrity
Professionalism
Respect: Public Sector (Democracy):
Who are elected officials accountable too?
What is essential to our democratic system?
Public servants recognize that elected officials are accountable to Parliament, and ultimately to the Canadian people and that a non-biased public sector is essential to our democratic system.
Respect: Public Sector (People): (3)
- Treating all people with respect, dignity and fairness is fundamental to our relationship with the Canadian public
- Respect contributes to a safe and healthy work environment that promotes engagement, openness and transparency.
- The diversity of our people and the ideas they generate are the source of our innovation.
Respect (CBSA Values) 4
- Serve the public interest through non-biased support of our Minister.
- Show appreciation for the dignity, diversity and worth of all people
- Uphold the Canadian Charter of Rights and Freedoms.
- Develop and sustain mutual trust with our colleagues.
Examples of Respect in Action:
- listening to others, seeking to understand their position and
- behaving in a just, courteous and reasonable manner
recognizing the talents and contributions of members of our diverse workforce; - maintaining collaborative working relationships through honest and positive communications free from harassment and discrimination.
What does the Charter of Rights and Freedoms say about respect?
Every individual is equal before and under the law and has the right to the equal protection and equal benefit of the law without discrimination.
Everyone is equal what can discrimination not be based on? (13)
Race National or ethnic origin Colour Political belief Religion Physical or mental ability Sex Gender identity or expression Sexual orientation Genetic characteristics Age Economic, social, and family status
Integrity: Public Sector
By upholding the highest ethical standards, public servants conserve and enhance public confidence in the honesty, fairness and impartiality of the federal public sector.
CBSA Values: Integrity (2)
- We exercise our authority in an honest, open and fair manner.
- We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.
Examples of Integrity in Action:
What can not happens during our off duty private activities?
What should you refrain from using?
What kind of comments should I refrain from making?
- Ensuring that our off-duty and private activities and our private financial affairs do not conflict
with our official duties - using our official roles, the Agency’s property or assets, and non-publicly accessible information to gain personal advantage or to advantage or disadvantage others
- Refraining from making derogatory comments regarding the Agency, its employees (including its managers) or the Government of Canada, especially in public spaces.
Professionalism: Public Sector (Stewardship):
Entrusted to use and care for public resources responsibly, for both the short term and long term.
