IS Implementation & Configuration

Question 1

What is implementation? (definition)

Answer 1

on-going process

Question 2

5 reasons why we study IS implementation

Answer 2

1. complexity, 2. project oriented, 3. cooperation, 4. small and large organizations, 5. affects organizational functioning

Question 3

What is “Change processes” and “change management”

Answer 3

Walsham 1993 p. 223

Question 4

Issues in implementation (model)

Answer 4

Y aksen: Impact on business

X aksen: Level of difficulty/time to resolve

Question 5

The PPM models + CSF

Answer 5

When implementing a system + 3 phases

Question 6

ERP life cycle model

Answer 6

Chartering, project, shakedown, onward and upward