ITIL Guiding Principles Flashcards by Brevan Miles

Q

Focus on Value

A

Know who is being served

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Q

Start where you are

A

accurate data to allow decisions

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Q

Progress Iteratively with feedback

A

Smaller Outputs completed sooner

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Q

Collaborate and promote visibility

A

make work visible

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Q

Think and work holistically

A

see the big picture on value

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Q

Keep it simple and practical

A

Eliminate waste

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Q

Optimize and automate

A

Optimize before automating

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