JTAC

Question 1

jtac needs serial. Where do you get that?

Answer 1

show chassis hardwarew

Question 2

where do you raise cases?

Answer 2

portal or phone

Question 3

What about P1 cases?

Answer 3

raise online and call in
or just call in

send

request support information — basically show tech

Question 4

whats the service entitlement?

Answer 4

SNE tool - bang the serial numbers or contracts in and it will spit out what you have paid for.

Question 5

RMA?

Answer 5

Create a ticket.

give serials, model, issue…

address and contact details.

Question 6

how do you upload a file to jtac?

Answer 6

big files via sftp (bigger than 10g)

do it from the router directly using sftp

lcd = local dir
cd into /pub/incoming
mkdir - your case number
cd into it
mput <file></file>