What are booking systems
Computerised process of purchasing tickets for travel or events – once mostly paper, they are now often delivered by email or downloaded with a bar code or QR code.
what is collaborative working
A group of colleagues may be working together to complete a task, and they may even be in different offices or countries, using cloud storage and computing.
What is targeted marketing
A group of colleagues may be working together to complete a task, and they may even be in different offices or countries, using cloud storage and computing.
what is being described
Information generated when goods are sold – either at the till or online form with details about the product, price, credit/debit card number, customer details, etc.
Transactional Data
what is being described
Promotion of goods in the media (print and TV) as well as placement on web pages – banners, side bars, between paragraphs of text, etc.
Advertising
What is CAD
Computer aided design - Software packages that allow for the design of products and technical drawings using a computer – faster and more efficient than hand drawings, revisions are easy.
What is CAM
Computer aided manufacture - Similar to CNC, but specific to manufacturing processes.
What is being described
Arts and design, for example – but can be enhanced using software such as Adobe InDesign, CAD software and painting/drawing animation software.
Creative tasks
What is CRM
An electronic customer management system to help improve efficiency and improve customer relationships.
What is Data Analysis
Processing raw numbers or words and giving them context in order to spot trends and anomalies – e.g. output from loggers and transactional data.
What is data logging
Using devices to detect and monitor something and record the information to a storage device – such as a monitor to detect and record the gases being emitted by a volcano.
What are general office tasks
Low-level work done by employees, such as administration – helped by computerised systems, e.g. using mail merge to send out addressed letters.
What is being described
Training provided when an employee is first learning a new process or task – could be delivered in person, as a webinar / video format, or wiki, etc.
Initial
What is being described
Creation of products from raw materials or assembly – helped by complex computer-controlled equipment from computer-controlled lathes to robotic equipment.
Manufacturing
What is MIS
Hardware and software that allows for detailed decision-making by the management team through data analysis and report creation.
What is a QR Code
A ‘Quick Response code’ – similar to a bar code, it can be used by industrial machinery, mobile phones in order to provide web links from promotional material, etc.
What is Ongoing
Training provided throughout a job or career on a wide range of extra topics – that could be delivered electronically.
What is SAP
Short for Systems, Applications, Products – it checks that data is accurate and secure.
What is being described
Purpose of devices and systems that monitor and detect intruders – alerting neighbours, the police and security to the break-in.
Security
What is Stock Control
Using a computerised system to monitor the amount of goods a company has in storage / warehousing so that more goods can be ordered when they’re running out.
What is being described here
Help system in place to guide people through using a (software) product or service – such as manuals, help files, online documentation or online chat / telephone support.
User Support
