knowledge
awareness and understanding of a set of information
Knowledge Management system (KMS)
an organized collection of people , procedures, software, database and devices
KMS is used to
create, store and use the organisation’s knowledge and experience
KMS aims
- achieve goals
- Innovate and perform better
- Stores and processes knowledge
Explicit knowledge
Objective and can be measured and documented in reports, papers and rules
Tacit knowledge
hard to measure and document and typically is not objective or formalised
Expert systems
share explicit knowledge
Blogs
share tacit knowledge
Data mining
Discover new knowledge
Chief knowledge officer (CKO)
a top-level executive who helps the organisation use a KMS to create, store and use knowledge to achieve organizational goals
CKO tasks
- Responsible for KMS
- works with other executives
Community of practice (COP)
group of people dedicated to a common discipline or practice
Knowledge repository
stores knowledge
Tech to support KMS
- Data mining
- Business intelligence
- ERP tools
- Groupware
- Wiki’s
- Hardware
- Software
- Database
- Telecommunications
- Internet
Artificial Intelligence (AL) systems
computer systems and machines that demonstrate characteristics of intelligence
Intelligent behavior
- experiences
- handle complex situations
- solve problems
- Determine what is important
- understand images
- React quickly
- Process and manipulate symbols
- be creative and imaginative
- use heuristics
Perceptive system
a system that approximates the way a person sees, hears and feels objects
Expert systems
hardware and software that stores knowledge and makes inferences, similar to a human expert
Robotics
mechanical or computer devices that perform tasks acquiring a high degree of precision or that are tedious or hazardous for humans
Robots are used in:
- Manufacturing
- Protection
- surgery
- Inaccessible areas
Vision systems
hardware and software that permit computers to capture store and manipulate visual images
Natural language processing and voice recognition
processing that allows the computer to understand and react to statements and commands made in a language
Natural language processing
involves converting sound waves into words
Learning systems
a combination of software and hardware that allows the computer to change how it functions or reacts to situations based on feedback it receives
