ST Industry Glossary > KPI > Flashcards

KPI Flashcards

(5 cards)

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1
Q

APC

A

Average Per Call

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2
Q

Average Ticket

A

A way to measure tech performance by considering all jobs performed. A business may also track average ticket cost, average ticket revenue, etc.

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3
Q

Billable Efficiency

A

This metric is used to compare worked hours to sold hours to see how efficient a technician is.

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4
Q

Tasks Per Call

A

Metric commonly used by Nexstar. More tasks per a call indicates that the technician is successfully upselling homeowners

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5
Q

TPC

A

Tasks per call - indicates if technician is offering options effectively

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