Roles of retailers
- buying and assembling goods
- identify economical source for obtaining goods from supplier
- passing on advantages to the consumers
- communicate with supplier
Rs with supplier
- experience rep advise type of goods availability
- bring in new product
- offer in house training
- quality of frame, service and price
what is Store maintenance
up keep and the repair of the shop
-sub contracted to qualified (staff should know the contacts )
-frequent interval throughout the year usually before and after biz hour
what is housekeeping
-general cleaning of the shop
(before, during and after biz hour
importance of daily opening procedure
- to get their shop ready for business for that day
Daily opening procedure
-ensuring smooth selling day
- housekeeping
- stock replenishment
- completion of paperwork
- activation pos system
- handling cash
- closing daily accounts
6 area of concern for housekeeping and maintenance
area covered / equipment actions frequency timing responsibility standards
implication of housekeeping and maintenance
- affect customer perception of the store
- life span of fixtures and equipment
- operating expenses
- facilitate selling process
Opening Pos system
- update previous day transcation
- print previous day sales and file it
- activate the system for the current day sales
- check float if it tallies w cash float book/ files
- ensure there is an adequate amount of small notes and coins
- activate credit card machine
Closing procedures
report damage if equipment or facilities
and record in the maintenance book/file to duty officer
replenish the packing material
ensure sufficient receipt and audit rolls for cash register for the cashier
clean the cashier counter and sales floor
Closing daily account
cash :
- arrange cash memo in running sequence
- print total sales
- cmf total sales from cash register and also against the total sales from cash memo
- physical counting cash
- discrepancy record and report it
- have a witness to counter check
nets / credit cards
- print settlement slips
- tally total nets / credit card amount
- discrepancy - record and report it
- safe keep receipts
Closing task
-count daily float amount
-record the days sales in daily sales boom and cash
-float in the cash float book
ensuring all calculation are in order close day account
-file all paper
Sales policies
Sales transcation are to be carried out to avoid any misunderstanding between the customer and retailer
- communicated to all staff and customer
what customer should know about the sales of product e.g refund
Types of sales policies includes
form of payment receipts merchandise reservation exchange refund installation alteration delivery warranty
Stock handling
- when merchandise arrives at the shop
- back end task in preparation for selling activity
4 concern for stock handling
- area set aside for task
- equipment available to facilitate the task
- documents for verification
- procedure to follow
Tasking for stock handling
- order
- receiving
- checking
- marking / price tagging
- merchandise presentation
- internship transfer
- expiry and damage control
- storage
- stock take
- return to vendor
- staff purchase
Types of Pos
Stand alone
integrated
self scanning / self checkout
Objective of Pos
- short term and long term decision retailer need to make for biz
- information and data can be gathered from POS
Data that can be collected in POS
inventory vendor sales performance customer marketing employee
benefits of pos
-information gathered can make strategic and operational decision
e. g :
- customer satisfaction
- better management control
- manpower planning
- customer rs
- supplier rs
- communication w staff
- improve company image
