L7 Nursing Working Issues

Question 1

Causes of Compassion fatigue

Answer 1

1. Repeated exposure to trauma and situation
2. Lack of emotional support or coping mechanisms
3. High emotional demand with low recovery

Question 2

Symptoms of compassion fatigue

Answer 2

1. Emotional numbness or irritability
2. Physical presentations of fatigue and headache
3. Unable to sympathise with patients

Question 3

Sigmund Freud’s iceberg models

Answer 3

Unconscious level (world view, belief) —> Preconscious level (values) —> Conscious level (behaviour)

Question 4

Lateral violence

Answer 4

Covertly (not wide acknowledge) or overtly (do openly) direct their dissatisfaction towards others, towards themselves, and towards those who are less powerful then themselves

Question 5

Group infighting

Answer 5

• overt (doing openly)
• nursing cliques小圈子, excluding other staff

Question 6

Scapegoating

Answer 6

• overt (doing openly)
• blame negative outcomes on one identified nurse

Question 7

Passive-aggressive behaviour

Answer 7

• overtly (doing openly)
• fail to resolve the problem directly;
  complain to other staff instead of talking to that person directly

Question 8

Broken confidence and not respecting privacy

Answer 8

• covertly (doing without wide acknowledgement)
• gossiping, share sth to others which is meant to be private

Question 9

Non verbal clues

Answer 9

• overtly and covertly
• facial expressions (raising eyebrows, rolling eyes, etc)

Question 10

Verbal remarks

Answer 10

• covertly
• rude and demeaning comments
• abrupt response to honest questions

Question 11

Actions

Answer 11

• overtly
• undermine the victim’s ability to perform care (e.g. hiding care items)
• refuse to offer help in difficult care issues

Question 12

Withholding information

Answer 12

• covertly and overtly
• the information is about a patient or a procedure

Question 13

Purposefully sabotaging

Answer 13

• overtly
• set up other nurses for negative situation