Lab 1.1

Question 1

What is Lewin’s Change Management Model

Answer 1

Unfreeze
Change
Refreeze

Question 2

Unfreeze Lewin’s Change Management Model

Answer 2

• Determine what needs to change
• Ensure there is strong support from management
• Create the need for change
• Manage and understand the doubts and concerns

Question 3

Change Lewin’s Change Management Model

Answer 3

• Communicate often
• Dispel rumors
• Empower action
• Involve people in the process

Question 4

Refreeze Lewin’s Change Management Model

Answer 4

• Anchor the changes into the culture
• Develop ways to sustain the change
• Provide support and training
• Celebrate successes

Question 5

Six types of change levers

Answer 5

- Enabling levers (affect target readiness for changes) 
o Credibility (e.g., inviting a consultant to praise change) 
o Communication (e.g., initiating a town hall meeting) 
o Training (e.g., providing external training to some employees) 

- Substantive levers (nudge targets to respond) 
o Technical (e.g., restructuring the organization)
o Political (e.g. privately confronting a resister) 
o Cultural (e.g., telling a success story)

Question 6

Individual Stages in Adoption

Answer 6

• Stage 1: Awareness
• Stage 2: interest
• Stage 3: Trial
• Stage 4 : Adoption