0
Q
What are the four questioning steps?
A
Open dialogue
Asking questions
Listening and observing
Assessing the interview
1
Q
What Six key sources do you analyze information from during an interview?
A
Documents
Clothing/appearance
Transportation
Behavior
Statements
Luggage
2
Q
Why is nonverbal behavior important when establishing rapport with individuals?
A
Individuals are more likely to respond positively to professional appearance and behavior.
Less likely to challenge your authority.
3
Q
Direct questions are used to
A
Get simple facts
Confirm understanding
4
Q
5 general areas of questioning
A
Individual Money Merchandise Binding declaration Agriculture
5
Q
Why do we ask about residence?
A
Admissibility
Tariff exemptions
T4 Study Guide
flashcards
Decks in class (8)
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