Learn Smart 12

Question 1

which of the following best describes corporate culture?

Answer 1

a set of attitudes, priorities, essential beliefs and customs shared among those within a company that shape workplace behaviors

Question 2

Which of the following statements about correcting flawed company strategy are accurate?

Answer 2

• when a strategy is falling it is the leaders responsibility to begin the process of correcting the problems
• sometimes poor performance is the result of flawed strategy rather than weak strategy execution

Question 3

Companies with a rich tradition

Answer 3

may find that they can rely on word of mouth to embed cultural norms in the workplace

Question 4

Which of the following cultural traits are considered unhealthy?

Answer 4

• politicized decision making
• hostility to change
• trendy, popular subcultures

Question 5

Company culture is important because it

Answer 5

helps determine an organizations approach to business

Question 6

A manager in a company with an adaptive culture is likely to

Answer 6

• take prudent risks and fund new initiatives

- encourage new ideas and suggestions

Question 7

managing by walking around gives readers a chance to

Answer 7

• stay updated on progress and problems

- make a face to face connection with workers

Question 8

what is the most important factor in bringing about a change in company culture?

Answer 8

effective leadership at the top of the organization

Question 9

which of the following situations would be associated with a company that expects personnel to abide by company norms?

Answer 9

• there is steeady peer presure to follow norms

- company values are widely shared by nearly all employees

Question 10

Which of the following statements about high performance cultures is true?

Answer 10

all employees are expected to maintain focus on and demonstrate passion for what needs to be done

Question 11

Making corrections during the strategy execution process depends on

Answer 11

• analyzing the situation
• determining the necessary course of action
• effective implementation of corrective measures

Question 12

which of the following are key features of a companys corporate culture?

Answer 12

• a generally understood idea of “ how we do things around here”
• the way that the company treats external stakeholders
• the impact that peer pressure has on employee behavi8or

Question 13

The hallmark of a strong culture company is

Answer 13

a company wide emphasis on firmly established values, practices and employee behaviors that moderate the workplace climate

Question 14

Which of the following are reasons that symbolic actions are an important part of the process of creating culture?

Answer 14

• they help establish the connection between culture and strategy
• they demonstrate that management is prepared to “walk the walk”
• they are effective ways for top executive ways to top executives to lead by example

Question 15

the chief characteristics of an adaptive business culture is a willingness to

Answer 15

accept the challenge of implementing new strategies

Question 16

which of the following statements about problem cultures are accurate?

Answer 16

• the more entrenched a problem culture is the more likely that culture is to disrupt strategy execution
• the undesirable traits of a problem culture should be eliminated as quickly as possible

Question 17

Which of the following statements about the corporate culture of a company is true?

Answer 17

corporate culture involves both unwritten rules in a company and company documents that set guidelines for behaviors

Question 18

in order to mobilize the effort for excellence in strategy execution, managers who consistently fail to deliver results should be

Answer 18

replaced with a more effective manager

Question 19

Standout traits at a company with a high performance culture include which of the following ?

Answer 19

• a can do spirit

- a results- oriented work climate

Question 20

Which of the following could be considered an effective and positive symbolic action for management of a company that makes environmentally green products?

Answer 20

replacing the older company car with a hybrid vehicle

Question 21

which of the following techniques are generally agreed to be effective ways of embedding and perpetuating cultural norms in a company?

Answer 21

• having leaders in the organization stress the importance of adhering to company norms
• evaulating personnel, in part, on how they display cultural norms in their approach to work
• honoring employees who have proven track record of demonstrating company values

Question 22

in large cororations, fixing a problem culture and instilling new attitudes and behaviors can be expected to take

Answer 22

two to five years

Question 23

which of the following strgongly influence a companys culture?

Answer 23

• the companys traditions and the stories that get repeated
• the core values and beliefs that executives espouse
• the personality that permeates the work environment

Question 24

Value statements and codes of ethics can contribute to culture building by

Answer 24

• providing guidance and communicating which behaviors are acceptable and which behaviors are unacceptable
• creating a work environment in which personnel share strongly held convictions about how the company should conduct business

Question 25

Which of the following statements is correct regarding successful culture change

Answer 25

middle managers and frontline supervisors play a key role in generating support for new behaviors

Question 26

Average performers in a company need to be

Answer 26

encouraged to deliver better results

Question 27

Which ofthe following are examples of how company culture can contribute to the successful implementation of strategy?

Answer 27

- a culture that prides itself on customer service is conductive to the executive of a strategy to improve customer satisfaction - a culture that celebrates sustainable environmental practices is conductive to a strategy promoting the use of energy saving technologies

Question 28

which of the following statements about the duration of the culture change process is true?

Answer 28

it often takes less time to build a new culture from scratch than to change an entrenched culture

Question 29

which of the following practices demonstrate a sincere commitment to culture change

Answer 29

-replacing managers who have resisted necessary cultural changes --providing financial incentives for employees who demonstrate desired new behaviors -making new hires based in part on the extent to which candidates exhibit culturally desirable traits

Question 30

oft repeated stories that develop company culture can

Answer 30

- demonstrate to a new employees to act in a way that continues company traditions - encourage other employees to act in a way that contributes company traditions

Question 31

for adaptive cultures to thrive in the face of ongoing change, it is crucial that organization members view proposed changes as which of the following

Answer 31

- consistent with core values - in the interests of stakeholders - legitimate

Question 32

incompatible subcultures can undermine strategy execution by

Answer 32

- blocking collaboration and team work among departments | - creating disparate approaches to strategy execution

Question 33

the basis for leading the strategy execution process successfully

Answer 33

understanding the requirements of good strategy execution

Question 34

core value statements and codes of ethics can contribute to a positive and productive company culture if the company

Answer 34

undertakes a sustained effort to put its values and ethics into practice

Question 35

top level executives can engage the workforce by

Answer 35

- encouraging employees to act on their initative and contribute ideas - delegating authority to managers below them

Question 36

Which of the following statement depict scenarios that are likely to occur in a company with a change resistant culture?

Answer 36

- an employee with an idea thinks better of sharing the concept because she feels it will be met with skepticism - an employee worries that the internalthat the internal changes required by a new strategy threaten her job security

Question 37

A company that is plagued by insular thinking is likely to

Answer 37

become overly reliant on in house to drive all facets of innovation

Question 38

Managers seeking to develop high performance cultures are likely to try to get the best out of employees by doing which of the following?

Answer 38

- attempting to match workers with the tasks they do best | - emphasizing the value of learning can from mistakes and moving forward

Question 39

Which of the following shifting internal conditions could provide provoke a change in company culture?

Answer 39

- top executive turnover | - influx of new employees

Question 40

which of the following people management practices are most likely to energize a workforce?

Answer 40

- giving employees reason to take pride in their work | - promoting team work and collaboration

Question 41

to have employees produce innovative ideas, managers,must

Answer 41

create a culture in which innovation can flourish

Question 42

to motivate employees to do their part in the execution of strategy in a weak-culture company managers should

Answer 42

- strengthen systems of monitoring employee activity to ensure that their behavior is aligned with company strategy - offer financial incentives for reaching company goals

Question 43

The corporate culture at Epic is centered on which of the following?

Answer 43

- consistent commitment to meeting fair, but high standards? - avoiding public ownership and outside acquisition - developing a sense of joy and fun to enhance the customer experience

Question 44

A company with a tradition of executing environmentally sustainable strategies decides to expand operations into a country with lenient emissions standards. Which of the following are likely outcomes?

Answer 44

- The company morale DROPS because employees may be reluctant to adopt behaviors that run counter to embedded company practices - the management faces significant challenges in overcoming resistance to strategy execution

Question 45

Which of the following statements about company culture in relation to support strategy is true?

Answer 45

a culture that is in sync with a company's strategy focuses employee attention in a way that improves strategy execution

Question 46

Which of the following statements about corporate subcultures are accurate?

Answer 46

- subcultures are likely to undermine company success when they promote different approaches to people management - subcultures are common in companies, especially in large organizations with numerous divisions and departments

Question 47

The successful corporate culture of epic remains centralized and standard based on

Answer 47

ten commandments and principles that guide employee actions at all levels

Question 48

When leading the process of strategy execution, managers need to

Answer 48

- apply appropriate pressure to achieve operational excellence - address mistakes and short comings to ensure that targets are met

Question 49

when leading the process of strategy execution, manager need to

Answer 49

- apply appropriate pressure to achieve operational excellence a - address mistakes and shortcomings to ensure that targets are met - monitor programs closely

Question 50

In order for a company culture to assist with the strategy execution process, the culture should be

Answer 50

in sync with the chosen strategy

Question 51

Which of the following is a culture aligned with company strategy more likely to accomplish?

Answer 51

- guide the decision making of employees - energize employees and promote buy-in - enhance productivity and increase the likelihood of hitting targets

Question 52

Which of the following organizations would be especially vulnerable to insular thinking?

Answer 52

an industry leader that has become accustomed to its success

Question 53

By attending company ceremonies and events, top executives can

Answer 53

take advantage of an opportunity to instill new values and praise culture building behaviors

Question 54

Managers in companies with change resistant cultures

Answer 54

are often motivated by a desire to avoid mistakes

Question 55

Employees are more likely to produce new ideas if they

Answer 55

- have the autonomy to offer contributions - are given time to brainstorm - receive large visible rewards for ideas that contribute to the companys success

Question 56

in order to create and maintain a high performance culture, managers should consider

Answer 56

reinforcing constructive behaviors

Question 57

When company culture is in conflict with strategy

Answer 57

employees may resist performing the actions that will enhance strategy execution