lecture 11 - communication principles

Question 1

what are the 6 client perspectives of a ‘good’ health care provider

Answer 1

1. listens and validates
2. practises within professional boundaries
3. educates patients
4. caring, understanding, and empathetic
5. knowledgeable with practical skills
6. collaborative and adjusts to patients needs

Question 2

what is the most challenging part of communication during injury rehab

Answer 2

active listening

Question 3

what is the average time it takes for a clinician to interrupt a patient

Answer 3

11 seconds

Question 4

how long are patient opening statements if not interrupted

Answer 4

6-92 seconds

Question 5

what are the 5 stages of change

Answer 5

precontemplation
contemplation
preparation
action
maintenance

Question 6

what is the precontemplation stage

Answer 6

individuals are not considering change and may be unaware or under-aware of the need for change

Question 7

what is the contemplation stage

Answer 7

individuals are aware of the need for change and are seriously considering it

Question 8

what is the preparation phase

Answer 8

individuals have made a commitment to change

Question 9

what is the action stage

Answer 9

individuals are actively modifying their behaviour, environment, or both to facilitate change

Question 10

what is the maintenance stage

Answer 10

maintaining the changes made during the action stages over the long term

Question 11

what are the 5 aspects involved in motivational interviewing

Answer 11

cognitive empathy
roll with resistance
showcase the discrepancy
support self efficacy
evoke change talk

Question 12

what is cognitive empathy

Answer 12

understanding
ensure patients feel heard

Question 13

what does it mean to roll with resistance

Answer 13

asking questions to gain understanding of where the patient is coming from rather than arguing

Question 14

what does it mean to showcase the discrepancy

Answer 14

help people see the gap between where they are and where they want to be

Question 15

what does it mean to support self efficacy

Answer 15

help them believe in themselves because belief drives change

if they choose theyll be more likely to commit

Question 16

what does it mean to evoke change talk

Answer 16

get patients to articulate their reasons for change