Words have power to:
Create perceptions
Influence thoughts
Shape and reflect culture
-Sapi-Whorf hypothesis = language shape cultures
Affect the quality of our interpersonal relationships
Word Barriers - prevent understanding
Bypassing : different understanding
Lack of precision : uncertain meaning
- malapropism = similar words sounds
- restricted code = jargon to a group
Allness = untrue generalizations
- indexing = acknowledge uniques
- use I think = interpretation
Static evaluation : don’t let people change
Polarization : Language of extremes
Biased:
- Sexist
- Racially biased
- Demeaning language
Words of assertion 5 steps
- describe
- disclose
- identify effects of other person behaviours
- be silent
- Paraphrase
Non verbal Communication codes
- Body movement and posture
- Eye contact
- facial expression
- Vocal cues
- Personal space
- Territory
- Touch
- Appearance
5 categories of movements
Emblems- specific understood meaning
illustrators - added verbal message (emphasis)
Affect displays - show emotion
Regulators - control flow
Adaptors - body movement and posture
Six primary emotions
Surprise fear disgust anger happiness sadness
Space rules
Intimate = 0-0.5 Personal = 0.5-1.5 Social = 1.5-3.5 Public = 3.5+
Immediacy
communicate likings (contagious)
Arousal
Interest
Dominance
Power
