Legislation

Question 1

What are the main points of the H&SC Act that affect your business?

Answer 1

The Health & Social Care Act 2008 - in particular part 3 section 2 (which covers fundamental standards, below which the provision of regulated activities and the care people receive must never fall)

Question 2

How do CQC check you are complying with the H&SC Act?

Answer 2

Inspections / Unannounced visits
Thematic reviews
Provider information returns (PIRs)
Investigation of complaints
Whistleblowers & reports from the public.
Information requests
Analysing performance data

Question 3

Give me 3 examples of Quality Statements?

Answer 3

1. Understand any negative impact of our activities on the environment & strive to make a positive contribution in reducing it & support people to do the same. (well-led)
2. Make it easy for people to share feedback & ideas or raise complaints about their care, treatment & support. Involve them in decisions about their care and tell them what’s changed as a result. (Responsive)
3. Promote people’s independence, so they know their rights & have choice & control over their own care, treatment and wellbeing. (caring)

Question 4

Explain the evidence that are required to evidence these?

Answer 4

1. Feedback from staff & clients, processes (e.g. water cups, eco paper, zero waste to landfill, recycling)
2. Feedback from clients, processes (feedback forms in discharge letter, in reception area, anonymous feedback forms, client leaflets, on website, transparent complaints procedure), Observation
3. Feedback from clients / staff, observations, processes (consent policy, care plans).

Question 5

What systems do you have in place to ensure compliance?

Answer 5

NO RESPONSE YET - AWAITING INPUT FROM FIONA

Question 6

What notifications do you need to report to CQC?

Answer 6

Death of a person using the service
Serious injury to a person using the service
Allegations of abuse
Police involvement in an issue
Events that stop a service running safely and properly (e.g. significant staff shortages, loss of key equipment, or building issues).
Absence of a registered manager for 28 days or more (and then their return).

Question 7

What other legislation do you need to be aware of?

Answer 7

Employment Law - e.g. Equality Act 2010, Working Time Regulations, Health and Safety at Work Act 1974, National Minimum Wage Act

Data Protection: Data Protection Act 2018 & Caldicott Principles

Fire Safety Regulations

Consumer Rights Act 2015