Lesson 5

Question 1

benefits of counseling

Answer 1

• improved communication
• enhanced relationships
• a happier family
• peace of mind
• improved self-esteem
• more satisfaction out of life
• personal growth
• improved job performance

Question 2

benefits of counseling (areas)

Answer 2

• adult relationships
• career change
• dealing with loss of a loved one
• anxiety
• depression
• adjustment to family changes
• parent-child relationships
• sibling relationships
• divorce
• cooperative parenting between divorced parents
• abusive relationships
• learning disabilities or attention deficit disorder
• trauma

Question 3

essential counseling techniques (qualities of a good counselor)

Answer 3

• empathy
• respectful
• warm
• confidential/discreet
• honest
• attentive/listening
• unbiased
• understandable/clear
• unhurried

Question 4

elements of counseling skills

Answer 4

• effective questioning
• active listening
• paraphrasing, summarizing, clarifying
• reflecting and validating feelings
• giving clear information
• arriving at agreement

Question 5

[elements of counseling]

use questions to elicit facts or feelings about the client’s health

Answer 5

effective questioning

Question 6

[elements of counseling]

involves communicating, without words, your interest in the needs of the client

Answer 6

active listening

Question 7

in order to get the information you need to help a client, you must _____

Answer 7

listen actively

Question 8

[elements of counseling]

involves repeating, synthesizing or summarizing in other words what the client has told you

Answer 8

paraphrasing, summarizing, and clarifying

Question 9

[elements of counseling]

involves clarifying the feelings the client expresses in order to help understand his or her emotions

Answer 9

reflecting and validating feelings

Question 10

[elements of counseling]

providing information using words that the client can understand

Answer 10

giving clear information

Question 11

[elements of counseling]

involves clarifying and summarizing the decisions that a client has made during the counseling session

Answer 11

arriving at agreement

Question 12

inappropriate responses in counseling

Answer 12

• judging
• attacking
• denial
• pity

Question 13

counseling technique tools

Answer 13

• asking questions
• active listening
• encouraging body langu7age
• paraphrasing
• focusing on the main points

Question 14

• used to gather lots of information
• you ask it with the intent of getting a long answer

Answer 14

open ended questions

Question 15

• one used to gather specific information
• can normally be answered with either a single word or a short phrase

Answer 15

close ended questions

Question 16

active listening happens when you _____

Answer 16

listen for meaning

Question 17

in active listening, the listener says very little but conveys _______, ______, and _____

Answer 17

• empathy
• acceptance
• genuineness

Question 18

communication is:

Answer 18

• 55% body language
• 38% tone
• 7% words

Question 19

SOLERF Method

Answer 19

• S - squarely face person vs sitting kitty-corner
• O - use Open posture vs. crossed arms and legs
• L - lean a little toward the person vs. settling back in your chair
• E - use Eye contact vs. staring off into deep space
• R - Relax, keep it natural vs. sitting like a board
• F - look Friendly vs neutral or scowling

Question 20

restating succinctly and tentatively what the speaker said

Answer 20

paraphrasing

Question 21

occurs when you focus on the main points of a presentation or session in order to highlight them

Answer 21

summary

Question 22

in a _____, you are recalling what happened at the last meeting

Answer 22

beginning summary

Question 23

in an ______, you are attempting to condense what has happened over 40 mins into a few mins worth of material

Answer 23

ending summary