Lesson 9 - Chapter 3: Application Problems

Question 1

What are 5 ways that application problems show up?

Answer 1

1. Won’t install
2. Won’t start
3. Won’t uninstall
4. Locking up or crashing
5. Version incompatibility hinders performance

Question 2

When the clock settings in Windows aren’t right, what kinds of issues can it cause? (3)

Answer 2

1. Application won’t run
2. Application reports false errors
3. Anti-ware software will report out-of-date definitions for clocks set to the future

Question 3

What causes the BIOS/UEFI time and settings to be off?

Answer 3

If the computer has a failing battery and is offline for a while

Question 4

What are the 2 kinds of apps that we learned in lesson 2? What do these 2 apps require to install?

Answer 4

1. Microsoft Store apps (install automatically when downloaded from the store)
2. Desktop apps (require a Setup utility to install like disc, USB drive, download)

Question 5

What are 4 reasons why a Setup utility doesn’t work?

1. Not
2. the Setup
3. the app
4. PC doesn’t

Answer 5

1. Not signed in with an Admin account
2. the Setup file is corrupt (error during download). Re-download it.
3. the app is incompatible with the current Windows version. Use compatibility wizard.
4. PC doesn’t meet minimum requirements, verify, update drivers app will use

Question 6

Why when you connect an optical disc or USB flash drive to install an app, does the Setup utility launch automatically?

Answer 6

because a file named autorun.inf is on the disc

Question 7

Why is autorun.inf (AutoPlay) a security risk?

Answer 7

someone could put malicious programs on removable media and the autorun.inf file could point to the virus to run automatically

Question 8

How do you disable AutoPlay? in Win10 and Win11

Answer 8

Win10: Settings > Devices > AutoPlay
Win11: Settings > Bluetooth & devices > AutoPlay

Question 9

When an app won’t start, what’s the first question to ask?

Answer 9

Did it EVER start? (Is this the first time installing it?)

Question 10

What are 5 things to try when an app you just installed won’t start?

1. R
2. Confirm
3. Confirm
4. Confirm
5. Visit

Answer 10

1. Reboot (may need to load something at startup to start)
2. Confirm system meets the app’s minimum requirements
3. Confirm the OS is supported by the app (old apps try compatibility mode)
4. Confirm compatible display adapter with latest drivers (common issue with games)
5. Visit the app’s website, check the Support section for help

Question 11

What are 3 things to try to troubleshoot an app that used to work fine but has stopped working?

1. 3 steps
2. What…? Xzibit
3. Visit

Answer 11

1. Settings > Installed apps > Modify or Repair button on that app. If not, reinstall the app.
2. What changed? Roll back recent updates with System Restore. If not, System Restore again to go forward.
3. Visit the app’s website, check the Support section for help

Question 12

What are 2 places an app should appear?

Answer 12

1. Settings > Apps > Installed Apps
2. Control Panel > Programs > Programs and Features

Question 13

What’s the single biggest problem with uninstalling an app?

Answer 13

People try to uninstall without admin privileges (logging in as an admin should be fine)

Question 14

What if an app won’t uninstall because a part of the app may be running in the background?

Answer 14

Open Task Manager and end the process there, then uninstall

Question 15

What’s a more thorough way of making sure no processes related to the app are running? Why?

Answer 15

Booting in Safe Mode and uninstall from there (because Safe Mode doesn’t run unnecessary processes at startup)

Question 16

What does Microsoft have that can help install/uninstall an app?

Answer 16

Microsoft Install/Uninstall Troubleshooter

Question 17

What’s the downside of using System Restore to return to a version of the system files that was before the installation of the app? (2)

Answer 17

1. Can uninstall any other apps you’ve installed since then
2. It doesn’t delete the app files from the drive just the reference to it from system files

Question 18

What are 2 issues that can prevent an app from uninstalling?

Answer 18

1. Uninstalling without admin privileges
2. Part of the app is running in the background

Question 19

What is CTD?

Answer 19

Crash to Desktop

Question 20

For example, what are 2 issues that poorly-written, rushed, error-prone codes for apps can cause?

Answer 20

1. Computer locking up
2. System shutting down unexpectedly (and cause errors to files/folders)

Question 21

Keep in mind that a computer crash can be caused by what 3 things?

Answer 21

1. Hardware problems
2. Driver problems
3. Application problems

Question 22

What’s a good tool to troubleshoot application crashes?

Answer 22

sfc /scannow (because an app crash can sometimes be caused by a bad system file)

Question 23

What could be the problem if you’re playing a graphically intense game but the screen and Windows lock up? (3 possibilities)

{RAM intensive}

Answer 23

1. The app ran a routine that clashed with another app or a Windows feature was used improperly
2. Video card failed from being overtaxed
3. The system accessed a bad section of RAM

Question 24

What if a graphically intense game degrades the overall performance of Windows?

Answer 24

If the computer can run other apps fine, then it points to it being an application issue rather than the hardware or drivers

Question 25

Windows provides various ____ modes to support older applications

Answer 25

compatibility

Question 26

How far back does Window's 11 Compatibility mode go?

Answer 26

Win11 Comp mode supports Windows Vista and later

Question 27

How far back does Window's 10 Compatibility mode go?

Answer 27

It goes back as far as Windows 95

Question 28

Where would you see the Compatibility tab?

Answer 28

In every executable app's Properties dialog box