Lesson10

Question 1

What are the three workflows used to fix major issues on iPhone/iPad?

Answer 1

Recover, Revive, and Restore.

Question 2

What does the Recover workflow attempt to preserve?

Answer 2

User data and settings.

Question 3

What does the Restore workflow do?

Answer 3

Erases all data and reinstalls the latest iOS/iPadOS.

Question 4

Which workflow reinstalls the OS while keeping data?

Answer 4

Recover.

Question 5

Which workflow is used when the device won’t boot or is stuck in recovery mode?

Answer 5

Revive.

Question 6

What app is used to revive a device?

Answer 6

Apple Configurator on Mac.

Question 7

What tool is used during Recover workflow?

Answer 7

Finder on Mac.

Question 8

What tool is used during Restore workflow?

Answer 8

Finder or Apple Configurator.

Question 9

What do all Restore processes have in common?

Answer 9

They erase user data and settings.

Question 10

What is recovery mode used for?

Answer 10

Reinstalling or updating iOS/iPadOS without erasing data.

Question 11

Does Restore preserve user data?

Answer 11

No.

Question 12

Does Revive preserve user data?

Answer 12

Yes.

Question 13

What device status requires a Revive?

Answer 13

Unresponsive, stuck in recovery mode, or missing supervision identity.

Question 14

Which workflow reinstalls the OS WITHOUT removing supervision?

Answer 14

Revive via Apple Configurator.

Question 15

What must be used physically to revive or restore?

Answer 15

A USB cable connected to a Mac.

Question 16

What happens to MDM enrollment when using Recover?

Answer 16

Enrollment is maintained.

Question 17

What setting resets the iPhone to factory settings from the device?

Answer 17

Erase All Content and Settings.

Question 18

Does Reset All Settings erase user data?

Answer 18

No.

Question 19

What happens when restoring through Finder?

Answer 19

The latest iOS/iPadOS installs.

Question 20

Is a Wi-Fi connection required for Revive?

Answer 20

No.

Question 21

Which workflow is used to recover a supervised device while keeping supervision?

Answer 21

Recover.

Question 22

Which workflows reinstall the OS?

Answer 22

Recover, Revive, and Restore.

Question 23

Which workflow can fix partial configuration errors?

Answer 23

Revive.

Question 24

What does Restore do differently from Erase All Content and Settings?

Answer 24

Restore reinstalls the OS; Erase only wipes data.

Question 25

What is needed to restore from encrypted backups?

Answer 25

Encryption password.

Question 26

Where do you initiate OS reinstall during recovery mode?

Answer 26

Finder on Mac.

Question 27

Which workflow is used when the device OS is corrupted?

Answer 27

Recover or Restore.

Question 28

Which method can remove the device from supervision?

Answer 28

Restore via Finder or Configurator.

Question 29

In recovery mode, what icon appears on the device screen?

Answer 29

Cable-to-computer symbol.

Question 30

When performing a Recover, what option appears in Finder?

Answer 30

Update or Restore.

Question 31

Which option in Finder preserves data?

Answer 31

Update.

Question 32

Which option in Finder erases the device?

Answer 32

Restore.

Question 33

Can Revive be done with Finder?

Answer 33

No.

Question 34

Can Recovery mode be triggered without a Mac?

Answer 34

No.

Question 35

Does Revive reinstall the firmware?

Answer 35

Yes.

Question 36

Does Recover reinstall the firmware?

Answer 36

No.

Question 37

When should you NOT use Recover?

Answer 37

When data must be wiped.

Question 38

What is the typical cause for needing a Revive?

Answer 38

Boot loop or recovery loop.

Question 39

Which workflow requires Apple Configurator?

Answer 39

Revive and Restore.

Question 40

What does Configurator preserve during a Revive?

Answer 40

Supervision and user data.

Question 41

What can cause Recover to fail?

Answer 41

Severe OS corruption.

Question 42

What is the first step in performing a Restore?

Answer 42

Connect device to Mac with USB.

Question 43

What happens after a Restore completes?

Answer 43

Device reboots to Setup Assistant.

Question 44

What must be disabled before restoring a device from the device?

Answer 44

Find My.

Question 45

What workflow reinstalls iOS/iPadOS without erasing when device is responsive?

Answer 45

Recover.

Question 46

What workflow is used if a device won't power on?

Answer 46

Revive.

Question 47

What is needed for any Revive workflow?

Answer 47

Apple Configurator + USB cable.

Question 48

What section erases the device?

Answer 48

Settings → General → Transfer or Reset → Erase All Content and Settings.

Question 49

What workflow reassigns the latest OS image?

Answer 49

Restore.

Question 50

Which workflow should be tried first for most software issues?

Answer 50

Recover.