Level 1

Question 1

Why is understanding objectives and expectations important?

Answer 1

Allows me to act in line with the service provided in the terms of business
I can then act in the best possible way to enhance my clients operations

Question 2

What is C&W CHP?

Answer 2

1. try and resolve myself if possible
2. report to line manager
3. ensure acknowledges within 7 days and investigated within 28 days
4. provide details of Complaints Handling Officer - George Roberts

Question 3

Where is the CHP mentioned?

Answer 3

It is outlined in C&W terms of engagement

Question 4

What are stakeholders?

Answer 4

Parties with an interest in a property, which could be the landlord, tenant, neighbours, public or government etc