Level 1 - Knowledge

Question 1

What does Level 1 competency require?

Answer 1

• Knowledge and understanding of dispute avoidance and resolution procedures relevant to your pathway.

Question 2

What are the key advantages of mediation?

Answer 2

• Low cost, quick, confidential, preserves relationships, flexible outcomes.

Question 3

Why is understanding statutory dispute procedures important?

Answer 3

• Because some mechanisms (e.g., adjudication) are mandatory and have strict legal requirements.

Question 4

What are the disadvantages of arbitration?

Answer 4

• Potentially costly, time‑consuming, limited appeal rights.