1
Q
Request Management Process Lifecycle: (4)
A
Submittal
Approval
Fulfillment
Closure
2
Q
Incident Management Lifecycle: (3)
A
Creation and Classification
Investigation and Diagnosis
Resolution and Closure
3
Q
Change Management Lifecycle: (4)
A
Creation and Scope
Approval
Implementation
Closure
4
Q
Problem Management Lifecycle: (3)
A
Detection and logging
Investigation and Diagnosis
Resolution and Closure
5
Q
Release Management Lifecycle: (4)
A
Release Planning
Build and Test
Deployment
Review and Closure
