Maintenance Management

Question 1

• What different types of maintenance management are you aware of?

Answer 1

Responsive, reactive, preventative Proactive, deferred maintenance, corrective maintenance.

Question 2

• What legal rights might a tenant have regarding maintenance repairs and improvements?

Answer 2

Landlord and tenant act 1985 and Section 11.– right to habitable living spaces, timely repairs, Quiet enjoyment and emergency repairs.
Housing Act 2004
Defective premises act 1972.

Question 3

• How might maintenance work be budgeted for?

Answer 3

With a PPM – schedule

Question 4

• How might maintenance work be procured?

Answer 4

Framework agreement, traditional tender, inhouse maintenance, fixed price contracts with Schedule of Rates.

Question 5

• What might be the implications of maintenance on a listed building be?

Answer 5

Listed building consent will be needed on many alterations.
Specialized services/ conservation works.
Material restrictions
Increased costs
Time constraints.

Question 6

Botley Retail Park- * What relevance had the quality of work to do with maintenance?

Answer 6

It was proving to be a H*S hazard

Question 7

Botley Retail Park * How was the contractor appointed?

Answer 7

Contractor was appointed by the FM directly – however as a duty of care to my client I advised the contractor returned and reqtified the works.

Question 8

Links Road Retail Park* What period was the PPM to consider?

Answer 8

Built in the 2000s property

Question 9

Links Road Retail Park* Why was it important to understand the tenant and landlord responsibilities as part of your inspection?

Answer 9

To ensure that I do not include items that tenants are responsible for in the PPM – this would then be included in the service charge.

Question 10

Links Road Retail Park* Give some examples of works you identified as being required?

Answer 10

Repairs to fencing, pavers, sub stations, tarmacadam road surfaces.

Question 11

Links Road Retail Park* Using some examples, explain how items identified were rated from a condition and priority point of view.

Answer 11

I will always prioritise H&S items over redecorations for example.