Management

Question 1

3 P’s of management

Answer 1

Process, People and Proficiency

Question 2

Another name for reflective listening

Answer 2

Active listening

Question 3

Approach characterized by long-term employments, slow promotions , job rotation, self-discipline, consensus style decision making and a concern for the employee as a whole person.

Answer 3

Theory Z

Question 4

Approach that stresses providing opportunities for employees to participate in decision-making.

Answer 4

Theory Y

Question 5

As a manager, what can you do to appeal to an employee who is motivated by achievement?

Answer 5

• Delegate to this person
• Allow them more freedom to manage their own time and decide how to accomplish tasks.
• Delegate authority to this person
• Recognize their achievements, publicly and privately.

Question 6

As a manager, what can you do to appeal to an employee who is motivated by affiliation?

Answer 6

• Include them in social planning committees
• Encourage them to seek out and join professional organizations such as the local APA chapter
• Assign them to group projects and task forces

Question 7

As a manager, what can you do to appeal to an employee who is motivated by leadership?

Answer 7

• Put them in positions that give them more control, such as a team leader
• Recognize their leadership skills
• As their career develops, promote them into positions of greater authority

Question 8

As a manager, what can you do to appeal to an employee who is motivated by recognition?

Answer 8

• Publicly acknowledge their accomplishments

- Give them physical acknowledgment such as award certificates and engraved desk items

Question 9

Assigning responsibilities and authority is part of what management skill?

Answer 9

Delegating

Question 10

Assuring an organization is achieving its objectives is part of what management skill?

Answer 10

Controlling

Question 11

The belief that managers should adjust their style to meet the developmental needs of each employee is part of what theory of management?

Answer 11

Situational Leadership

Question 12

Benefits of empowering employees

Answer 12

• Employees become more motivated, more effective and develop a positive self-image
• Employees gain knowledge and skill-sets

Question 13

Communicating, motivating and guidance is part of what management skill?

Answer 13

Directing

Question 14

Components of Scientific Management Theory

Answer 14

• Standardized tasks
• Workers rewarded and punished
• Appeared to work well for assembly lines and other routinized activites
• Heyday 1890 - 1940

Question 15

Define coaching situational leadership

Answer 15

High Task, high relationship

Question 16

Define delegating situational leadership

Answer 16

Low Task, Low relationship

Question 17

Define Management by Objectives & who popularized it

Answer 17

• Agreeing on objectives within an organization so mgmt and employees buy into the objectives and understand them.
• Popularized by Peter Drucker in 1954 book The Practice of Management

Question 18

Define the scope of a project is part of what management skill

Answer 18

Planning

Question 19

Delegating is part of what management skill?

Answer 19

Staffing

Question 20

Difference between feedback and coaching

Answer 20

Coaching is a more formal process.

Question 21

Exercising control when employees are off track is part of what management skill?

Answer 21

Controlling

Question 22

Father of bureaucratic management theory

Answer 22

Max Weber

Question 23

First step in managing

Answer 23

Planning

Question 24

Four stages of team development

Answer 24

Forming, Storming, Norming, Performing

Question 25

Guidelines for giving feedback

Answer 25

- Focus on the behavior rather than the person - Be specific and clear, avoid generalizations - Keep it current - If it doesn't affect the business, ignore it - Give feedback based on actions you have personally observed not told to you second-hand. - Emphasize the positive, don't punish - When negative feedback must be given, do it in private

Question 26

High Task, low relationship describes which management theory?

Answer 26

Directing Situational Leadership

Question 27

How does a manager delegate effectively?

Answer 27

By matching each team member's knowledge, skills and aptitudes with jobs in the department.

Question 28

How does a manager empower employees?

Answer 28

- By giving employees access to information and resources necessary to meet an objective. - Allow the employee enough leeway to develop his or her own method for reaching the goal

Question 29

Japanese style of management

Answer 29

Theory Z

Question 30

Lasses-Faire Leadership

Answer 30

Manager gives employees the freedom to define their own objectives and monitor their own progress.

Question 31

A leader's four interdependent internal sources of strength according to Principle-Centered Leadership.

Answer 31

Security, Guidance, Wisdom, Power

Question 32

List the different training methods

Answer 32

- Feedback - Coaching - Demonstrations - Formal Training - Goal setting

Question 33

List the 4 steps of MBO

Answer 33

- Formulate clear, concise objectives - Develop achievable plans to meet objectives - Monitor and measure performance against objectives - Take corrective action where needed.

Question 34

Low task, high relationship describe which management theory?

Answer 34

Supporting Situational Leadership

Question 35

Main premise of empowerment theory

Answer 35

To give employees decision-making power of their own

Question 36

Management theory of leadership style based on how a manager deals with tasks and relationship.

Answer 36

Situational leadership

Question 37

Managers who believe employees are motivated to work and seek responsibility subscribe to what management theory

Answer 37

Theory Y

Question 38

Managers who believe employees dislike and try to avoid work subscribe to what management theory

Answer 38

Theory X

Question 39

Managers who believe employees will offer creative solutions to organizational problems subscribe to what management theory?

Answer 39

Theory Y

Question 40

Managers who take a negative view of human nature subscribe to what management theory?

Answer 40

Theory X

Question 41

Managers who use threats and punishment to force employees to meet organization goals subscribe to what management theory?

Answer 41

Theory X

Question 42

Monitoring and measuring progress towards organizational goals is part of what management skill?

Answer 42

Controlling

Question 43

Name 3 specific staffing activities.

Answer 43

- writing job descriptions - recruiting - New hire orientation

Question 44

Paraphrasing what another person has said to you to ensure you understood their meaning is known as what technique?

Answer 44

Reflective listening

Question 45

Participatory Management

Answer 45

When a Theory Y manager shares responsibilities and decision making with employees.

Question 46

Plans should have what 4 qualities?

Answer 46

Specific Measurable Achievable Rewarding

Question 47

Resources a manager has besides money

Answer 47

Ideas Information Equipment People

Question 48

Roadblocks to effective listening

Answer 48

- Lack of focus - Environmental distractions (noises and visual distractions) - Reacting emotionally - Misreading body language - Anticipating the other person's response

Question 49

Steps a manager should take when empowering an employee

Answer 49

- Define the expected results of the task - Give the employee some guidelines to follow but do not dictate the exact steps to follow - Provide the employee with the resources necessary to complete the task successfully - Make the employee accountable for the results of the task - Communicate to the employee the consequences of failing to complete the task correctly and or timely

Question 50

Theory X managers believe the only positive incentive that works on employees is what?

Answer 50

Money

Question 51

Top actions from a manager needed for change management

Answer 51

- Set an example - Eliminate perks - Be genuine

Question 52

What motivates an employee who likes to be in charge of others?

Answer 52

Leadership

Question 53

What motivates an employee who tends to be a perfectionist?

Answer 53

Achievement

Question 54

What motivates an employee who tends to be competitive and wants to feel important?

Answer 54

Recognition

Question 55

What motivates an employee who thrives in situations where they can network?

Answer 55

Affiliation

Question 56

What steps does organizing include?

Answer 56

- Identifying deliverables/milestones - Analyzing resources - Build in accountability - Regularly review the status of the plan and celebrate results

Question 57

Who developed Principle-Centered Leadership?

Answer 57

Stephen R Covey in his 1990 book by the same name.

Question 58

Who should write your job descriptions?

Answer 58

A specialist (from HR or an outside consultant) who interviews both the immediate supervisor and a current job holder.