Management

Question 1

purpose of a manager

Answer 1

• communicating
• controlling
• coordinating
• leading
• evaluating
• decision making

Question 2

managers facing restraints

Answer 2

• ability to make decisions
• nature of the market they operate in
• state of economy (inflation, unemployment exchange rate)
• business objectives
• competition they face in a market
• business budget
• business structure (centralised or decentralised)
• strength of leader i.e able to make decisions, lead, motivate

Question 3

managers success can be measured against:

Answer 3

• how well they can handle the constraints
• individual targets set in a period
• level of profit they achieve
• level of labour turnover
• targets that may be stated in an annual report of the business

Question 4

management styles wont always be the same

Answer 4

• change depending on circumstance
• not particularly in just one mode

need to adopt different types for different things i.e. deadlines coming up so autocratic is needed

Question 5

different types of management

both in terms of heirarchy and function

Answer 5

senior managers
middle managers
junior managers
function : line managers + staff managers

Question 6

senior managers

Answer 6

• at the top of the organisation
• usually led by a chief executive office (CEO) who work closely with a board of directors
• managers are more concerned with long-term planning and strategy than day-today things

important for them to ensure that their departments communicate with each other so that the business can run day-today smoothly

different business areas have to work together not alone

Question 7

middle managers

Answer 7

these managers have more operational day-today control than senior execs

held responsible for implenting things

senior managers shouldnt interfere with the way middle managers chooseto organise their deptartments

Question 8

junior managers

Answer 8

can either refer to MANAGEMENT TRAINEES or those in supervisory positions who have authority

their role will involve some of the functions of a manager

Question 9

line managers

Answer 9

have direct input into policy and responsibility for policy tooon the business products

has ‘line authority’ - the authority and power to order subordinates in their department to perform appropraite tasks

Question 10

staff managers

Answer 10

exist to provide advice and support to the linr managers

the management information services department (numerical database of the firm) can provide all sorts of data for decision making and also design software support to the line managers

staff support also includes:

• personal management
• secretarial work and maintenance

will still be a heirarchy within departments offerinf staff support, they have NO LINE AUTHORITY over those who they support

the high ranking personnel manager has authority over his subordinates but cannot tell employees what to do

Question 11

managers vs leader

Answer 11

a really effective manager will almost certainly be a successful leader

managers - manage through their organisational skills
leaders - leader is more inspirational

Question 12

manager characteristics

Answer 12

subordinates obey them
minimises risk
in a steady state 
sets an example
not outgoing
tells employees to follow the procedure

Question 13

leader characteristics

Answer 13

subordinates follow them
a risk taker
embrace change
creative
charismatic
encourages new ways of thinking
inspires others to behave in a certain way

Question 14

managers of specialist departments

Answer 14

all managers manage at least a few people so every manager has a degree of personnel responsibility even if theyre not a personnel manager

production
finance
marketing
personnel

Question 15

production management

Answer 15

involves more than jsut making the products

concerned with issues such as purchasing, stock control etc.

Question 16

marketing management

Answer 16

involves issues such as market research, promotional campaigns

Question 17

personnel management

Answer 17

is concerned with organising people

encompasses issues such as recruitment, training, appraisal, dismissal

line managers ensuring that employee records are correct, wages and industrial relations

Question 18

financial management

Answer 18

concerned with the accounts

all need to be recorded in order to ensure that the business is solvent and able to meet overall financial objectives

Question 19

other departments a business can have

Answer 19

R+D
maybe an IT support department

great need for cooperation and coordination between the functions are needed

this coordination cant be done on its own - all integrated

sole trader- happen but have to be done by 1 person who may not be effevtive at all of the 4 depts.

managerial specialisation = managerial EOS