Management Control

Question 1

Maslow’s hierarchy of needs

Answer 1

suggests human needs are arranged in a hierarchy, and individuals must satisfy lower-level needs first.

Question 2

McClelland’s theory of acquired needs

Answer 2

Each person has three needs: needs for achievement, power and affiliation.

Question 3

Basic Expectancy Model

Answer 3

Motivation = expectancy * instrumentality * valence

Question 4

Suboptimal behaviour

Answer 4

actions taken by individuals or groups within an organisation that are not in the best interest of the organisation as a whole.

Question 5

Goal Congruence

Answer 5

Alignment of individuals or departmental goals with the overall objectives of an organisation.