Managing Cloud Resources

Question 1

What are Service Level Objectives (SLO)

Answer 1

Specific MEASURABLE characteristics i.e % availability, response time

Question 2

What is the Service Level Agreement (SLA)

Answer 2

contract between consumer and provider, that contains SLO, what’s provided, how it’s supported, who privides it etc

Question 3

What’s Load balancing

Answer 3

distribute workload over multiple servers…important for high availability infrastructure

Question 4

Life cycle of a SLA

Answer 4

Contract definition/publishing and discovery/negotiation/operationalization/de-commissioning

Question 5

What’s SLA monitoring

Answer 5

Automated heart beat check to monitor uptime and response time, and traffic counters to measure traffic volume and bandwifth