Managing stakeholders

Question 1

Relationship management

Answer 1

Links between organisation and stakeholders

at strategic and tactical level

Question 2

Service level management

Answer 2

Clear business targets for performance

so delivery can be properly assessed monitored and managed against targets

SLA

💜Identify metrics that reflect customer experience

Question 3

Supplier management

Answer 3

Ensure that suppliers and performance are managed appropriately to provide seamless quality

Question 4

Service level agreement

Answer 4

Agreement between service provider and customer

Identifies service required and the expected level of service