MCQS

Question 1

based on trade-offs between variety and volume, producing bespoke or customised products implies that the process type is
continuous
mass
job
batch

Answer 1

job

Question 2

The line production at Brompton indicates a flexible enough process type that allows some variety and medium volume outputs. This means
No standardisation is allowed

Only standardisation is allowed

There is a mix of customisation and
standardisation

Only customisation is allowed

Answer 2

There is a mix of customisation and
standardisation

Question 3

The following are plausible Order Qualifiers (0Q) that justify painting bicycle frames in another country….

Delivery Speed & Bicycle Speed

Comparative low cost & Consistent Quality

Comparative low cost & Design Speed

Dependability & Consistent Volume

Answer 3

Comparative low cost & Consistent Quality

Question 4

fixed position layout is used MPO/CPO that have _____ output
- large or fragile
- only fragile
- only large

Answer 4

• large or fragile

Question 5

which of the following statement about a cell layout is true
- it can be a combination of process and product layouts
- it is typically ineffective when working in a small team because it is not compact
- it increases the amount of work done because more than one person is required to do the work

Answer 5

it can be a combination of process and product layouts

Question 6

servicescape can only be used in retail
true
false

Answer 6

false

Question 7

which of these factors should be top priority when deciding the location of a leisure park?
- labour supply
- available land space
- accessible to guest

Answer 7

• accessible to guest

Question 8

how do firms set locations?

Answer 8

• physical, i.e access to resources, available land, property and utilities, transport, communication link
• socioeconomic (human factors) eg labour, market/customers, business environment, proximity to competition, government policy

Question 9

types of inventory system and models

Answer 9

1. fixed order quantity inventory systems (Q-systems)
   - reorder point (ROP) model (identifies time to order when stock level drops to a predetermined amount)
   - economic order quantity (EOQ) model (identifies most economical fixed order volume)
2. fixed order period inventory systems (p-systems)
   - fixed orders inventory (FOI) model (identifies amount to order after a predetermined time)

Question 10

which of the following statement is true about Level Capacity Strategy
- it is the management of capacity to fit demand
- it is the management of demand to fit capacity
- it is a theoretical maximum capacity
- it is the actual output of an operations

Answer 10

it is the management of capacity to fit demand

Question 11

you can influence demand with the following except
- pricing
- promotion
- standardised quality
- place

Answer 11

• standardised quality

Question 12

when the demand for a product goes up suddenly but fluctuates, an operations should?
- reduce capacity immediately
- adopt yield management and vary pricing immediately
- adopt level capacity and wait for a stronger forecast trend

Answer 12

• adopt level capacity and wait for a stronger forecast trend

Question 13

Consider two smartphone manufacturers who are battling for market share. One of the two companies boasts that the flagship model of its rival will need replacing long before its own model because its phone will cope better with future software updates that demand more from the phone’s hardware. This would suggest the company focuses on which quality characteristic for its top model of smartphone?
A) Durability
B) Recovery
C) Functionality
D) Reliability

Answer 13

A) Durability

Question 14

Joining a queue and then almost immediately leaving the customer thinks it will take too long to disperse is called
A) Refusing
B) Balking
C) Reneging
D) Rejecting

Answer 14

B) Balking

Question 15

An operations manager wishes to adopt a continuous process type but wants to know which of the following statements below BEST describes the characteristics of this choice in terms of 4Vs and OW:
A) Volume of output is high, the OW is price, and the variety of the product/service 1s low.
B) Volume of output is very high, the OW is price, and the variety of the product/service is usually one.
C Volume of output is low, the OW is flexibility and the variety of the
product/service is medium.
D) Volume of output is low, the OW is response time and the variety of the product/service is high.

Answer 15

B) Volume of output is very high, the OW is price, and the variety of the product/service is usually one.

Question 16

A quality criterion which can be measured is called a
A) Quality component
B) Quality attribute
C) Quality variable
D) Quality characteristic

Answer 16

C) Quality variable

Question 17

The three major criteria managers should look for when selecting employees are physical, mental and
capability?
A) Psychological
B) Emotional
C) Physiological
D) Intellectual

Answer 17

D) Intellectual

Question 18

In the quality gap model which gap is explained by the gap between the standards set by management for their product or service compared to their understanding of the customers’ needs?
A) Delivery
B) Positioning
C) Perception
D) Specification

Answer 18

D) Specification

Question 19

one of the tools of lean production is SMED. what does this stand for?
- single minute engineering design
- single minute exchange of die
- single motion engineering design
- simple motion and exchange of die

Answer 19

• single minute exchange of die

Question 20

to successfully implement a chase demand strategy, an operations must prioritise which of the following order winner
- quality
- flexibility
- cost
- dependability

Answer 20

flexibility

Question 21

the internet of things (IoT)

Answer 21

refers to the interlinking of distributed physical devices with software systems using internet protocol (IP) as the networking medium (streaming data from sensor equipped product line machines)

Question 22

what are contemporary strategies preferred to generic strategies?
- an attempt to increase low costs focus
- an attempt to reconcile the trade offs between variety and volume
- an attempt to increase production volumes
- an attempt to make demand more predictable

Answer 22

an attempt to reconcile the trade offs between variety and volume

Question 23

the following examples of a contemporary strategies excep?
- mass customisation
- agile manufacturing
- lean production
- cost leadership

Answer 23

• cost leadership

Question 24

an operations that adopts a lean production will generally have the following OW?
- cost, quality and dependability
- cost, flexibility and dependability
- cost, speed and dependability
- cost, speed and flexibility

Answer 24

cost, quality and dependability

Question 25

which of the following queuing systems appears the fairest to customers? - first in first out - serve in random order - last in first out - shortest processed first

Answer 25

- first in first out

Question 26

the quality management strategy which is most associated with quality standards such as ISO9000 is - total quality management - quality inspection - quality assurance - quality control

Answer 26

- quality assurance

Question 27

the organisation of customers for processing through a series of service encounters is called a - processing system - queuing system - payment system - planning system

Answer 27

- queuing system

Question 28

a method used to simulate the behaviour and performance of a real life process, facility or system over time is called - discrete event simulation - casual simulation model - time series model - forecasting

Answer 28

- discrete event simulation

Question 29

a system providing employees with regular feedback on their performance is known as empowerment enhancement appraisal enrichment

Answer 29

appraisal