Mid-term

Question 1

complementary assets

Answer 1

assets required to derive value from a primary investment

Question 2

complementary assets (3)

Answer 2

1. organizational assets
2. managerial assets
3. social assets

Question 3

management information systems

Answer 3

technical approaches + behavioural approaches

Question 4

sociotechnical view

Answer 4

optimal organizational performance achieved by jointly optimizing both social and technical systems used in production

Question 5

Types of Information Systems (8)

Answer 5

1. Transaction processing systems
2. Business intelligence
3. Business intelligence systems
4. Enterprise applications
5. Enterprise systems
6. Supply chain management systems
7. customer relationship management systems
8. knowledge management systems

Question 6

business intelligence

Answer 6

data and software tools for organizing and analyzing data

Question 7

business intelligence systems (3)

Answer 7

1. Management information systems
2. decision support systems
3. executive support systems

Question 8

executive support systems

Answer 8

tool that allows you to turn your organizations data into useful summarized reports

Question 9

decision support systems

Answer 9

help make decisions, support non-routine decision making

Question 10

enterprise applications

Answer 10

systems for linking the enterprise
4 applications:
1.enterprise system
2. supply chain management systems
3. customer relationship management systems
4. knowledge management systems

Question 11

entreprise systems

Answer 11

collects data from different firm functions and stores data in single central data repository

Question 12

knowledge management systems

Answer 12

collect internal knowledge and experience within firm and make it available to employees

Question 13

command and control organization

Answer 13

no value placed on teamwork or lower level participation in decisions

Question 14

collaborative business culture

Answer 14

rely on teams of employees

Question 15

2 dimensions of collaboration technologies

Answer 15

space (location) and time

Question 16

organization definition (2)

Answer 16

1. technical: formal social structure that processes resources from environment to produce outputs
2. behavioural: balanced over a period of time through conflict and conflict resolution

Question 17

first movers

Answer 17

inventors of disruptive technologies

Question 18

fast followers

Answer 18

firms with the size and resources to capitalize on that technology

Question 19

5 basic kinds of organizational structure

Answer 19

1. entrepreneurial
2. machine bureaucracy
3. divisionalized bureaucracy
4. professional bureaucracy
5. adhocracy

Question 20

adhocracy

Answer 20

flexible, informal organizational structure without bureaucratic policies

Question 21

transaction cost theory

Answer 21

including all costs involved in outsourcing production

Question 22

IT impact

Answer 22

IT flattens organizations

• decision making is pushed to lower levels
• fewer mangers are needed

Question 23

strategies for dealing with competitive forces (4)

Answer 23

1. low-cost leadership
2. product differentiation
3. focus on market niche
4. strengthen customer and supplier intimacy

Question 24

value chain model

Answer 24

firm s series of activities that add value to products or services

Question 25

value web

Answer 25

collection of independent firms using highly synchronized IT to coordinate value chains to product product or service collectivity

Question 26

network-based strategies

Answer 26

take advantage of firms abilities to network with each other

Question 27

network economics

Answer 27

marginal cost of adding new participant almost zero

Question 28

business ecosystem

Answer 28

the idea that each business in the ecosystem affects and is affected by the others - keystone firms: dominate - nice firms: rely on platform developed by keystone firms

Question 29

key technology trends that raise ethical issues (3)

Answer 29

1. doubling of computer power 2. rapidly declining data storage costs 3. networking advances and the internet

Question 30

intellectual property protected by (3)

Answer 30

1. trade secret 2. copyright 3. patents